The successful candidate will:

• Champion the user journey of new product initiatives working collaboratively with stakeholders from the business, technology, operations, risk, governance & control
• Document user stories/requirements, business process flows, product materials, user guides, and training materials (for both clients and internal staff) as applicable
• Proactively identify and manage requirement risks, issues, assumptions, dependencies, and constraints
• Work with UX/UI delivery partners to design a differentiated user experience for GTB’s sophisticated client base, applying the principles of design thinking and user-centered design
• Develop and maintain product-line and channel reporting to track/monitor product and channel usage that drive key insights to help inform product development and identify opportunities; perform ad-hoc data analysis and create reporting as required to inform decision-making; support developing and monitoring product OKR’s and KPI’s
• Support quality assurance activities including development of test strategies and plans, and assessment and resolution of bugs/defects
• Develop an in-depth understanding of the GTB products and of client needs, competitive landscape, and trends in GTB industry to assist in identifying new opportunities
• Champion an intelligence culture that empowers the organization evaluate client needs, market trends, competitor movements, and determine TD’s actions & priorities
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite

Job Requirements

• Undergraduate degree and 5+ years of relevant work experience
• Strong knowledge and experience in using Waterfall and Agile product methodologies (i.e. User Journeys, User Stories, Backlog grooming, KPIs, etc.) and tools (i.e. Jira and Confluence) to implement large scale change
• Exceptional communication skills (written and verbal), including ability to formulate impactful methods of communication
• Results oriented with ability to manage and solve problems in ambiguous or unclear situations
• Highly detailed with a sense of responsibility
• Proactive, positive attitude, and desire to learn
• Deep passion to create and lead meaningful change

• Works independently but receives assistance/coaching from more senior levels
• Coaches other team members, as appropriate, within area of expertise
• Identifies, develops, and maintains key linkages with business partners including the retail product management, retail distribution, commercial banking, support services and North American business partners such as TD Wealth Management, TD Ameritrade and TD Insurance
• Helps senior management by giving insightful and pro-active reporting and analysis and various corporate and business line initiatives
• Works with line of business team members/ resource
• Resolves issues and problems by conferring with staff, management, other internal departments, outside contacts as necessary
• Works cross-functionally as required to drive strategic initiatives and improve processes
• Adds financial value to company by analyzing company data to identify and recommend initiatives that positively and materially impact the financial results of the company

• Bachelors degree or progressive work experience in addition to experience below
• 3+ Years of related experience
• Excellent communication skills
• Excellent problem-solving and decision making skills
• Exceptional active listening skills
• Proven ability to meet deadlines while simultaneously working on multiple projects

• Experience in the following is considered an asset:
  • Transaction banking, wholesale banking, financial technology, treasury, or payments
  • Product and/or project management
  • Understanding of modern technical and architectural principles (e.g. Cloud, APIs, microservices)
  • Understanding the end-to-end flow of the client, bank, and customer value chain
  • IIBA® Agile Analysis Certification (AAC) or other relevant Agile BA certification
  • CSPO® Certified Scrum Product Owner or other relevant Product certification

Making Your Well-being a Priority
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe and inclusive work environment, so colleagues feel a sense of belonging and feel supported in their personal and professional growth. Through our focus on well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes, because when colleagues feel their best, they’re more likely to do their best.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

How We Work
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have access to the TD community to experience our culture of care.

Who We Are
TD is one of the world’s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Accommodation
If you are a candidate with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

How We’re Helping Make an Impact in Communities
TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving across four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It’s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.

We look forward to hearing from you!