AddressReadymode is a cloud-based all-in-one predictive dialer that intelligently connects call center agents with more leads in less time.
We are on a mission to “transform the way businesses communicate with their customers.” At ReadyMode, we live and breathe our Core Values, the 4 E’s - Empathy, Empowerment, Engagement and Excellence. We embody these at all times, whether that relates to our clients or teammates. ReadyMode is the place to be if you like to win and value a collaborative environment that will foster your growth.
In this role you will be building ReadyMode next-generation, a cutting-edge contact center platform. The primary focus will be on integrating multiple disparate technologies into unified automation. An ideal candidate for us is an experienced engineer who is passionate about building high-performance cloud-based platforms and applications, a brilliant problem solver and a creative self-starter. As a member of the team, you will take backend ownership of a solution to deliver services enriching our contact center platform and applications.
What You'll Do
- Be part of an agile team to develop a scalable, highly available application platform
- Participate and contribute to requirements analysis and grooming
- Understand performance and scalability principles and apply them when developing software
- Backend feature development from API implementation all the way through the middleware and backend platform
- Document and communicate clearly architecture and implementation solutions
- Work closely with product managers, testers, and application architects
- Troubleshoot, harden, support, and evolve current platform in production
Required Qualifications/Experience
- Bachelor Degree or higher in Computer Science, Software Development or related fields
- Strong Computer Science fundamentals in design, data structures, algorithms, problem solving and complexity analysis
- 7+ years of industry experience in server-side development
- Experience architecting, developing and deploying internet scale, distributed and mission-critical services
- Strong understanding of event-driven systems and architectures
- Experience in designing and implementing asynchronous applications
- Experience in designing and implementing microservices architectures
- Experience in applying design patterns and separating concerns in a distributed system
- Experience in designing and implementing AWS cloud native applications
- Experience in designing and implementing RESTful interfaces
- Experience working with MySQL Or other Relational Databases
- Proficient in one of the following popular eco-systems
- JavaScript: Node.js and TypeScript
- Java ecosystem: Quarkus, Spring Boot
- Experience working on the Frontend with React and typescript is desired
- Experience working with Websockets is desired
- Experience with the LAMP Stack is desired
- Experience working within an Agile/Scrum team
- Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership
- Strong communication skills, both verbal and written
- Fluent in the English language
Bonus Points
- Experience Asterisk (VOIP)
- Experience with containerization
The Perks and Benefits
- The tools you need to get the job done - company computer sent to you!
- Group RRSP matching
- A full benefits package that starts day 1
- Opportunity to participate in our Employee Stock Option Plan
- An education and training grant in your second year
- Work/life balance
- Remote and Flexible Work Opportunity
