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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty Insurance Groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Senior Auto Claims Adjuster Join us and support CSAA IG in achieving our goals.
Your Role:
As a Senior Auto Claims Adjuster, your responsibilities include handling complex non-injury Auto Claims. You will be verifying and explaining coverages, conducting liability investigations, and advising customers of your liability decision. You will be setting expectations about the claims process with the member, obtaining police reports, and witness statements, reaching out to other adjusters from varying insurance companies, and keeping the member informed of the claim status.
Your work:
- Investigates, evaluates, negotiates and settles auto and property damage claims.
- Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
- Manage an inventory of claims.
- Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
- Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
- Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
- Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
- Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
- Applies knowledge of estimating standards ranging from minor to moderate complexity.
- Paid 14-week virtual training that is a combination of classroom and hands on job training.
- Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
- Training starts on 06/03/2024.
Required Experience, Education and Skills
- High School Diploma/GED or 2 years' experience in a customer facing virtual environment leveraging internet, phone and chat features required.
- 2+ years of adjusting complex Auto Claims experience required.
- May require Adjusters and appraiser license as required by state.
What would make us excited about you?
- Empathy, Adaptability, Time Management, Organization.
- Bachelor Degree, Property and Casualty industry experience.
- Internal CSAA or similar outside auto physical damage training and/or I-Car preferred.
- 2 years of customer service experience in a fast-paced setting.
- Flexibility to work any shift during the operating hours of 5:30 a.m. to 7 p.m. PST, which may include evenings and/or weekends.
- Capability to train and perform the job in a remote setting as required.
- Outstanding interpersonal and strong computer navigation abilities.
- Ability to handle several tasks simultaneously.
- Insurance experience a plus.
- If working in a remote setting, capability to meet our work from home requirements.
- Bilingual a plus.
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Fulfills business needs, which may include investing extra time, helping other teams, etc.
CSAA IG Careers
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.
Join us if you...
- BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
- COMMIT to being there for our customers and employees.
- CREATE a sense of purpose that serves the greater good through innovation.
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more Read more about what we offer and what it is like to be a part of our dynamic team at
In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs.
CSAA Insurance Group is an equal opportunity employer.
The national average salary range for this position is $28.05. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across all the states we hire in is $25.23 -$30.88. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
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