Airwallex is the leading financial technology platform for modern businesses growing beyond borders. With one of the world's most powerful payments infrastructure, our technology empowers businesses of all sizes to accept payments, move money globally, and simplify their financial operations, all in one single platform.
Established in 2015 in Melbourne, our purpose is to connect entrepreneurs, business-builders, makers and creators with opportunities in every corner of the world. Today, Airwallex has a global footprint across Asia-Pacific, Europe, the Middle-East and North America.
An exciting opportunity has come up in our North America Operations team to join our Onboarding Operations. This position will be in charge of optimizing our Onboarding Operations as we expand and lead the key initiatives for our Know Your Customer (KYC) team for Airwallex US. In addition, this role will work closely with our stakeholders in Compliance, Commercial, and Product to ensure the funnel and customer experience is being optimized in a compliant manner.
You will be responsible for identifying opportunities to improve our Onboarding Operations driving prioritized initiatives from ideation to execution. As part of this, you will need to constantly pressure test whether we have the right procedures in place to manage our risk throughout the customer life cycle. You will work closely with our stakeholders in Compliance and Product to ensure any compliance gaps are addressed in both short and long-term.
As a senior IC who is passionate about operations and compliance, you will be in charge of coaching and developing our KYC operations. You will handle complicated KYC cases and build/optimize current processes/SOP as the U.S. market grows and scales. For this role, we are looking for an individual who has experience in operations and has a strong understanding of KYC processes and the United States Anti-Money Laundering / Counter Terrorism Financing (AML/CTF) regulatory landscape. As we continue to accelerate in the U.S. market, we are looking for a dedicated, independent subject matter expert who has a passion for great customer experiences and is proactive at solving problems.
At Airwallex you'll have the ability to make an impact in a rapidly growing, global fintech. We want you to share in our success, which is why you'll be offered a competitive salary plus valuable equity within Airwallex. We also like to ensure we create the best environment for our people by providing a collaborative open office space with a fully stocked kitchen. We organize regular team building events and we give our people the freedom to be creative.
Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.