Senior Amd Claims Representative

Senior AMD Claims Representative Objective

To provide an efficient settlement of automobile physical damage losses while providing a WOW! customer experience.

Senior AMD Claims Representative Responsibilities

Complete appraisals and evaluate damage on vehicles. Relate appraisals to appropriate repair costs so as to have a significant positive effect on the overall profit picture of the company and provide quality service to the customer and aid in the retention of business.

Maintain general knowledge of automobile repairs, procedures and accepted repair practices. Stay informed of the latest changes and updates in automobile repairs and technology.

Focus on customer service by maintaining timely contacts with customers to inform them of their claim status and their role in the settlement process.

Senior AMD Claims Representative Qualifications

Required:

High school diploma or equivalent required.

Three to five years’ experience required. Must pass AIC 30 if less than three years’ experience.

Must possess basic knowledge of computer word processing. Possess the capability to converse with customers regarding the settlement of automobile claims required.

Preferred:

Bachelor’s degree preferred.

Note: This is a remote position, however it is required to work one day per month in the Farm Bureau Home Office located in Lansing, Michigan.

Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

PM19