Senior Account Manager

Eko is a SaaS startup with offices in NYC, TLV, and Bentonville. We help brands create unique shopping experiences that invite users to embark on interactive, choice-driven adventures. Eko's cutting-edge media asset creation suite effortlessly enables brands to create stunning product visuals that elevate the e-commerce experience. With our AI-powered Studio and eko Platform at their disposal, brands can unlock limitless possibilities and drive remarkable business growth. For over 10 years, hundreds of companies worldwide have trusted eko to create seamless interactive shopping experiences at scale across brand websites, online retail stores, and other digital touchpoints. Learn more at eko.com .
We are seeking an experienced and proactiveSenior Account Manager to join our New York-based team. In this role, you will be responsible for owning projects with customers from initiation to completion, driving upsells and renewals, and working with brands and retailers to transform their online shopping experience.
As a Senior Account Manager, you will not only manage projects but also play a critical role in problem resolution. You will actively engage with clients, understanding their needs and ensuring satisfaction. A key aspect of this role is the ability to see the bigger picture and contribute to the overall strategic vision of client projects. We operate in an ever-changing startup environment, providing a unique opportunity for individuals to grow and have a significant impact. We believe in fostering a culture where your contributions are recognized and where there is plenty of room for personal and professional development.
WHAT YOU'LL DO...

• Build and maintain strong relationships with brands and retailers, understanding their needs and ensuring their satisfaction with our products/services.Take ownership of customer projects, overseeing them from initiation to completion, which means onboarding, tracking, and optimizing.
• Develop and implement strategic account plans to achieve long-term customer success, upsells, renewals, and retention.
• Analyze and evaluate account performance against key metrics, making recommendations for improvement as needed.
• Work collaboratively with all departments internally to ensure a cohesive and integrated approach to meeting customer needs.
• Anticipate client needs and take a proactive approach to addressing them before they become issues.
• Demonstrate the ability to understand the broader context of client needs and contribute to the overall strategic vision.
• Proactively identify upsell opportunities and work towards renewing existing contracts with clients.
• Keep clients and internal stakeholders informed on project progress, milestones, challenges, opportunities, and other relevant updates.

OUR DREAM CANDIDATE HAS...

• 5+ years of experience as an Account Manager, working with marketplaces or big brands in a startup environment.
• Strong understanding of e-commerce.
• Experience in driving upsells and managing renewals
• Exceptional communication and interpersonal skills.
• Excellent project management and organizational abilities.
• Ability to work collaboratively and independently in a fast-paced environment.
• Data-driven mindset with the ability to interpret and utilize data for strategic decisions.
• Proactive, self-motivated, and results-driven.
• Experience working with CRM systems.

WHO WE ARE

• At eko, we believe in a creative approach to everything, no matter what role we're in. We believe in meaningful choice, both at work and in life, and know our workplace only gets better when people can bring their whole selves to the office. We're software developers and spray paint artists, poets and producers, fantasy sports fans and financial whizzes, chess-heads and UXperts, pop culture nerds and product managers, data wizards and yoga instructors. We have as many stories as we do people, and we can't wait to hear yours.
• eko is committed to building a diverse, equitable, and inclusive workforce and to representing everyone who wants to build a more creative future. We are an equal opportunity employer and consider all candidates for employment regardless of race, color, religion, sex, national origin, age, disability, marital status, military or veteran's status (including protected veterans), sexual orientation, gender identity, or other protected class. We're based in NYC with offices in Tel Aviv.

The compensation range/OTE for this role is $135,000-$155,000 (base + commission)
Benefits:

• Stock options
• Hybrid model
• 401K
• Unlimited PTO
• Premium health insurance

• Mental Health and Wellness Resources
• 12 weeks of paid parental leave