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Form of workJob Description
The Senior Account Manager (SAM) works as a team with
Account Executives to maintain high service standards to
grow & retain membership in an assigned book of
business. Achieve cross-sell growth, retention targets &
customer satisfaction levels.• Achieves individual cross sell, growth/retention targets and customer satisfaction levels.
• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of
business that is aligned with customer’s objectives,
financial position and employee benefit strategy while
providing cross-sell opportunities and profitable revenue
and growth to Aetna.
• Executes tactical components of the account team’s
business plan for each customer. Demonstrates proactive
ability to diagnose and fix root cause drivers of service
problems.
• Develops and manages service plans in the most
proactive and strategic manner possible, and finds new
and innovate ways to show customers the value of the
products and services they have purchased.
• Proactively identifies potential service issues and takes
steps to resolve those service issues that arise.
• May lead and mentor Account Managers to resolve
simple and complex issues and develop solutions
proactively.
• Takes the lead on management of the integration of
client’s and Aetna’s internal organizations, with full
responsibility for ensuring a smooth installation that will be
a building block to gaining the trust of key client personnel.
• Educates customers on Aetna specific policies, product
information, and procedures as well as industry issues and
related current topics (e.g., HIPAA, health disparities).
• Insurance license for Life and Health Producer in
residence state required within 90 days of hire
Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 130,000
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
Required Qualifications
• Insurance license for Life and Health Producer in
residence state required within 90 days of hire
2-4 years service ops and/or account management
experience
Preferred Qualifications
. 5-10+ years sales and/or account management
experience Proven track record of maintaining customer
accounts through exceptional service. Must be detail
oriented & able to multi-task.
Education
Bachelor's degree or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
The Senior Account Manager (SAM) works as a team with
Account Executives to maintain high service standards to
grow & retain membership in an assigned book of
business. Achieve cross-sell growth, retention targets &
customer satisfaction levels.• Achieves individual cross sell, growth/retention targets and customer satisfaction levels.
• Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of
business that is aligned with customer’s objectives,
financial position and employee benefit strategy while
providing cross-sell opportunities and profitable revenue
and growth to Aetna.
• Executes tactical components of the account team’s
business plan for each customer. Demonstrates proactive
ability to diagnose and fix root cause drivers of service
problems.
• Develops and manages service plans in the most
proactive and strategic manner possible, and finds new
and innovate ways to show customers the value of the
products and services they have purchased.
• Proactively identifies potential service issues and takes
steps to resolve those service issues that arise.
• May lead and mentor Account Managers to resolve
simple and complex issues and develop solutions
proactively.
• Takes the lead on management of the integration of
client’s and Aetna’s internal organizations, with full
responsibility for ensuring a smooth installation that will be
a building block to gaining the trust of key client personnel.
• Educates customers on Aetna specific policies, product
information, and procedures as well as industry issues and
related current topics (e.g., HIPAA, health disparities).
• Insurance license for Life and Health Producer in
residence state required within 90 days of hire
Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 130,000
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit
jobs.CVSHealth.com/benefits
Required Qualifications
• Insurance license for Life and Health Producer in
residence state required within 90 days of hire
2-4 years service ops and/or account management
experience
Preferred Qualifications
. 5-10+ years sales and/or account management
experience Proven track record of maintaining customer
accounts through exceptional service. Must be detail
oriented & able to multi-task.
Education
Bachelor's degree or equivalent experience
Business Overview
Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
