Senior Account Manager

Position Summary

This position is a member of the Nufactor Specialty Pharmacy Team. The role of the Senior Account Manager is to generate positive revenue in the form of qualified new patient starts.

Essential Functions and Duties

• Promoting and selling Nufactor Specialty Pharmacy service offering to referring physicians, nurses, insurers, case managers, hospitals, clinics and discharge planners.
• Generate IVIG and hemophilia patient referrals for the purpose of generating positive revenues.
• Conducts sales presentations, as assigned.
• Assists with hiring and training of new Account Managers and mentoring or existing Account Managers.
• Assists in developing and implementing territory strategies in conjunction with VP of Sales and other team members.
• Act as a liaison between healthcare provider and Nufactor to improve, expedite, and facilitate patient safety and quality of care.
• Manages SFDC information completely and on time.
• Effectively manages all internal and external communications.
• Maintain and enhance existing business relationships while identifying and developing new business opportunities for Nufactor or FFF Enterprises, Inc.
• Attends local, regional and national events and tradeshows, as assigned.
• Routinely collaborates with the FFF Representative in territory.
• Routinely gathers and disseminates new Industry intelligence to the team.
• Continuously strive to improve processes, service quality to internal and external customers.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.

Education, Knowledge, Skills and Experience

Required Education:

• High School diploma or equivalent; Bachelor’s Degree preferred.

Required Knowledge:

• Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyeliating Polyneuropathy and all other disease states treated with IG including Hemophilia.

Preferred Knowledge:

• Familiarity with the laboratory environment, its processes and general means of operation as related to the use and consumption of equipment and supplies

Required Experience:

• Minimum five (5) years’ experience in relative health care industry including management, sales, clinic services, or customer service.

Preferred Experience:

• Three (3) to five (5) years’ experience in similar chronic disorders and hemophilia is preferred.

Required Skills:

• Must have strong organizational skills
• Must have a detail orientation and the proven ability to prioritize work
• Must have effective verbal and written communication skills
• Must have the ability to work with limited supervision and as part of a team
• Sound decision-making abilities
• Routinely interacts with referring physicians, nurses, case managers, hospitals, discharge planners and manufacturer representatives.
• Ability to understand case manager/insurer/patient dynamic and effectively pull through business in complex referral situations.
• Must be extremely customer focused and portray a can do approach to problem solving.
• It is critical that this individual has the ability to handle sensitive situations and information and maintain appropriate professionalism and confidentiality at all times.
• Ability to juggle multiple tasks and projects simultaneously and rearrange priorities, as needed.
• Must employ excellent judgment and professionalism at all times.

Physical requirements

Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel occasionally. Working condition include normal office setting.

Mental Demands

Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions

Direct Reports

None

EEO/AAP Statement

FFF Enterprises/NuFactor is an equal opportunity employer to all and prohibits discrimination and harassment based on the following characteristics: race, color, caste, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic conditions), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran or military status, medical leave or other types of protected leave (requesting or approved for leave under the Family and Medical Leave Act or any state protected leaves), domestic violence victim status, political affiliation, reproductive health decision-making, and any other characteristic protected by state or federal anti-discrimination law covering employment. These categories are defined according to Government Code section 12920. The Company prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics.