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SalaryTitle: Senior Account Director
About Us:
Consistently recognized as a top place to work by local, national and industry organizations, we are experiencing transformational growth supported by a progressive culture designed to help colleagues thrive, and fueled by helping brands activate their omnichannel strategy.
Relevate® Health is the omni know-how expert–delivering data-driven engagement and omnichannel activation for pharmaceutical and biotech brands to target health care audiences with local impact and national scale. We offer precise customer-centric solutions and services with proven ROI that our clients can trust.
Job Summary:
As a Senior Account Director (SAD), you will have the primary responsibility of independently managing your cross-agency team while ensuring that all current and emerging needs are met across multiple clients. You’ll collaborate with the client to identify the brand’s needs, make data-driven strategic and tactical recommendations, document the decisions, communicate them to the team, strategize solutions, and own the final delivery of all digital programs and projects. You will be the champion of the brand vision while working closely within a cross-functional team of strategists, project managers, creatives, developers, and other agencies. You will be responsible for developing and maintaining powerful client relationships and driving organic growth within your client portfolio. To achieve this, you’ll have to understand the science behind the product, the brand’s objectives and commercial strategy, and the digital strategy that will drive client revenue and growth.
Essential Skills for This Hire: must have health systems experience and/or market access experience. HCP-AOR pharma agency experience is a must.
Reports to: VP, Client Service
Duties / Responsibilities:
- Be responsible for the overall management and strategic leadership for multiple, large-scale client engagements, ensuring that “we always delight the customer” by meeting or exceeding client expectations
- Lead your accounts with minimal supervision across all projects
- Understand all of Relevate Health’s solutions and services and are able to lead expert delivery teams to execute
- Strategize with clients to understand how multiple solutions can work together
- Ensures team is delivering on forecasted milestones within the project and offers suggestions when timing is at risk
- Foster successful relationships with clients and partner agencies by managing expectations and building trust to ensure optimal collaboration
- Ability to manage delivery of multiple projects across varied manufacturers and brands
- Manages client satisfaction through consistently discussing client priorities and goals
- Escalate product delivery challenges to our product team
- Identifies potential challenges proactively and works to mitigate impact on the internal team and clients
- Writes clear, concise agendas, emails, and meeting summaries
- Offers clear, concise, and timely communications and direction to internal team and clients
- Manages the approach to workflow, deliverable deadlines, budgets, and content developed by the internal team
- Collaborates with Project Management to ensure proper estimating and profitability on all projects
- Partner with the creative team to deliver impactful deliverables in an efficient manner leveraging our proven formats and processes
- Maintains responsibility for the financial health of the account and seeks opportunities to maximize revenue
- Offers recommendations on approach to workflow and prioritization to achieve high-quality deliverables
- Manages medical, regulatory, and legal review process unique to each client
- Leads difficult conversations, navigates effectively through challenges, and offers alternative perspectives and recommendations
- Develops and leads internal and external presentations, including new business pitches and strategic recommendations, and Points of View (POVs)
- Be responsible for strategic oversight of your brands and be the keeper of the brand vision
- Drives strategic approach and strategic objective development; collaborates closely with Strategy and/or Digital leads and SMEs
- Maintains an understanding of industry trends, market events and the client’s competitive landscape
- Drive organic growth while continuously looking for new opportunities within the client roster. It is expected that a portion of the Account Director’s time will be spent focusing on organic growth opportunities within assigned accounts
- Collaborates with Client Development to deliver agency capabilities discussions and determine how they can be of value to the Client
- Support new business efforts as needed
- May need to work with Client Development colleagues to write SOW in partnership with other SMEs (PM, creative, strategy, etc.)
- Works with manager and direct reports to hit billable/utilization goals to ensure focus remains on client work and value
Skills / Qualifications:
- Demonstrates excellent interpersonal skills; Works well with others and is a team player
- Exemplifies Relevate Health’s core values: Pioneering, Accountable, Caring, Transparent
- Displays excellent time management and organization skills
- Generate deep, targeted market insights and integrates into business decisions
- Work effectively and collaboratively, both internally and with clients
- Lead the work of teams to deliver projects/activities on time and on budget
- Demonstrate the ability to translate marketing strategies into marketing tactics that effectively drive business performance
- Possess excellent Account Management and client leadership skills
- Possess strong verbal/written communication skills
- Work on multiple projects, prioritizes, and multi-tasks effectively
- Demonstrate success in relationship and account management
- Demonstrate people management and coaching skills
- Exhibit ability to distill complex topics into compelling storytelling
Education / Experience:
- Bachelor’s degree required; MBA preferred
- 8-10 years of progressive account management experience in healthcare and digital communications
- Health systems experience (KAM)
- Market access knowledge, and HCP launch experience
- Experience with and understanding of the following preferred: pharma marketing, HCP engagement, digital strategy, customer experience, creative development, website and digital asset design, analytics, SEO, PPC, omni-channel marketing, performance reporting, key account management resources
- Proven track record of supporting the delivery of large-scale projects
- Possess solid presentation skills and abilities for consultative selling
- Committed to learning and self-directed professional growth
- Familiarity working within fast paced / growth-oriented business environment
- Managerial experience preferred if candidate is interested in and has a passion for leading, mentoring and building teams
- Client travel expected. Depends on client and location, but up to 25% can be expected.
Join our team. Come WORK and THRIVE with us! Be a part of a compassionate, driven team that emphasizes open communication through our PACT Core Value of Pioneering, Accountable, Caring and Transparent
- Be a part of our FUN!
- Team Impact - Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring.
- Team HOPE - seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.
- 2018, 2020, 2021,2022 Finalist Cincinnati Business Courier Best Places to WORK
- 2020 & 2021, 2022 Finalist Cincinnati Enquirer Top Place to Work
- 2021 MM&M Agency 100 RELEVATE + ARTERIC #68
- 2023 Best Tech Startups in Cincinnati
- Welcoming onboarding program with the focus on setting our new colleagues up for success.
- Competitive pay and top benefit program including Unlimited PTO, 401K, Pet Insurance, Health, Dental, Vision, Employer-paid STD, LTD, and Life Insurance +More!
- https://www.relevatehealth.com/
- https://www.linkedin.com/company/relevate-health/mycompany/
- https://view.ceros.com/haymarket-media/mmm-relevate-2022-2/p/1
