Self Storage Relief Manager

Self-Storage Facility Manager
Reports To: Regional Manager, Head of Operations

PART TIME POSITION-FRIDAY & SATURDAY 8:50 am to 6:00 pm

SUMMARY:
This position is primarily responsible for effectively managing and coordinating people, activities and available resources in order to maximize the successful operation of the property, working with the upper management on company's objectives, annual budget, and with corporate leadership to determine property operating objectives and plans to achieve them, developing the property team members to maximize performance, and taking a hands- on approach to any necessary duties to accomplish objectives as well as to facilitate the successful performance of others by performing the following duties personally or though subordinates.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following. Other duties may be assigned.

• Initiates and manages all core business processes, including leasing, tenant relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment, and team development.
• Ensures office is opened on schedule and that office and all units are maintained in a clean condition.
• Performs light housekeeping as necessary.
• Physically walks and inspects property on a daily basis, check on vacant units and overall security.
• Completes move-in/move-out inspections with tenants.
• Ensures that market surveys are conducted on a regular basis and that competition is shopped regularly.
• Utilizes the market information to make strategic decisions for the success of the property.
• Welcomes and shows prospective tenants the property utilizing Company leasing techniques and expectations.
• Demonstrates leasing techniques to the leasing office team and communicate expectations.
• Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective tenant, a tenant, an internal Company team member, or a vendor.
• In conjunction with the Maintenance Supervisor, conducts on-site safety meetings to discuss relevant policies and procedures and other relevant safety topics.
• Ensures daily safety logs are maintained. Daily/Weekly/Quarterly
• Communicates policy and procedure changes with team members.
• Must have reliable transportation for company errands, bank deposits and marketing.
• Identifies existing and potential barriers to the successful accomplishment of property objectives and utilizing performance data, observation, and budgetary and other financial information and create solutions to those problems.
• Creates a clear realistic vision for the property and effectively communicate expectations and a direction to the community team members.
• Keeps abreast of industry, market, and seasonal trends to plan strategies to meet operational goals.
• Holds regular team meetings to communicate goals, progress toward goals and expectations and identify actions to achieve objectives.
• Regulatory monitors individual team member performance and provide timely and constructive feedback.
• Leads by example for the team members in the areas of tenant communication, leasing, and telephone techniques.
• Begins daily work quickly and independently.
• Focuses on the completion of tasks and activities.
• Takes a hands-on approach to any necessary duties to ensure the job is completed.
• Seeks out and utilize available internal and external resources, such as sister properties, other

Company team members, manuals and training guides, self-storage association, etc. to meet goals and objectives.

• Strives to meet tenant needs and create win/win situations.
• Follows through on tenant problems to a satisfactory resolution and communicate problems to any necessary party to facilitate resolution.
• Regularly monitors tenant satisfaction in person and through follow-up phone calls and utilizing Customer Satisfaction Surveys.
• Identifies, interviews, and hires appropriate team members for the team.
• Identifies strengths of team members and plans assignments accordingly to maximize team performance.
• Performs on-site new team member orientation for all new team members within two (2) days of hire.
• Conducts performance reviews for all team members after sixty (60) days of employment.
• Uses performance counseling to correct and/or improve performance issues.
• Supervises, trains, and leads team members in order to achieve the operational goals of the company and the property.
• Maintains an awareness of training resources available and encourage the development of team members.
• Sets and upholds high standards of honesty for self and team members.
• Able to be trusted with property assets and confidential resident and team member data.
• Consistently and effectively communicates with the Regional Area Manager and relevant teams regarding property performance.
• Uses assertive communication techniques when dealing with internal and external customers.
• Conducts themselves in a professional, business-like manner.
• Maintains relationships with tenants, associates and vendors on a professional level at all times.
• Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Employee Handbook and Safety
• Policy/Manual and all Human Resources policies, and by demonstrating the Company's values and being a role model for the Company Brand.

SUPERVISORY RESPONSIBILITIES:

Directly supervises all employees of the specific self-storage facility. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
• Written Communication - Writes clearly and informatively; Presents numerical data effectively;
• Able to read and interpret written information.
• Change Management - Develops workable implementation plans; Communicates changes effectively;
• Builds commitment and overcomes resistance; Prepares and supports those affected by change;Monitors transition and evaluates results.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well;

Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff;
• Provides regular performance feedback; Develops subordinates' skills and encourages growth;Solicits and applies customer feedback (internal and external); Fosters quality focus in others;Improves processes, products and services.; Continually works to improve supervisory skills.
• Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.

• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports affirmative action and respects diversity.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment;

Supports and explains reasoning for decisions; Includes appropriate people in decision-making

process; Makes timely decisions.

• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks;
• Develops realistic action plans.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality.
• Quantity - Completes work in timely manner; Works quickly.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
• Initiative - Takes independent actions and calculated risks; Looks for and takes advantage of opportunities.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness;
• Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS:
Ability to calculate figures using addition, subtraction, and multiplication.

REASONING ABILITY:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

COMPUTER SKILLS:
To perform this job successfully, an individual should have knowledge of how to use Microsoft Office, Internet
Explorer and basic fundamental computer skills.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The employee is frequently exposed to risk of radiation and vibration. The employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non- weather) and extreme heat (non- weather).

The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $18.00 - $22.50 per hour

Expected hours: 18 per week

Benefits:

• 401(k) matching
• Flexible schedule
• Retirement plan

Experience level:

• 3 years

Shift:

• Day shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (Preferred)

Work Location: In person