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SalarySecureSpace Self Storage, a nationwide provider of top-tier storage solutions, seeks a a talented, hungry, and entrepreneurial individual to join their fully-remote Customer Success team.
Best of both worlds: Self Storage meets Remote, Work From Home opportunity!
By leveraging cutting-edge technology, the Customer Success Representative will have the opportunity to enhance customer experiences across the entire portfolio of facility locations, coast to coast, all from the comfort of your own home.
Looking to apply your Self Storage knowledge to a new, fast-paced and dynamic digital environment?
Key Responsibilities include (but are not limited to):
- Meeting and exceeding sales objectives with prospective customers through unit rentals, protection plans of rentals, and sales of moving materials
- Improving existing customer relationships by providing exceptional customer service, managing payments, collecting late fees, and following up on outstanding balances
- Guiding your new customers through the rental processes and agreements
- Performing independently on a day-to-day basis with a focus on teamwork and partnerships with other stores from a remote setting
- Consulting, troubleshooting, and adapting will be essential to be effective problem solvers
- Other duties as assigned
Successful Customer Success Representatives are:
- Enthusiastic and positive team members, looking to bring out the best in every situation and everyone
- Proactive and entrepreneurial, grounded in integrity with a strong work ethic
- Sales / Customer service-oriented and approachable in conversation with the ability to anticipate and respond to the needs of our patrons in order to close the sale and guide our new customers through rental processes and agreements
- Forward-thinking and problem-solvers, flexible and adaptive to situations that may challenge them but welcoming of the learning opportunity
- Self-motivated and independent workers who take initiative and but are teachable, seeking out ways to continuously evolve and improve
- Team players and builders who lead by example and work at the highest level but who also take ownership for mistakes and missed opportunities
Minimum Qualifications:
High School education or equivalent; College education is a plus
3-5 years Self Storage experience; Additional Sales & Call Center experience is a plus
SecureSpace provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
SecureSpace complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact Human Resources, InSite Property Group.
Job Type: Full-time
Hourly: $16.00 - $18.00
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Every weekend
- Monday to Friday
- Weekends as needed
Work setting:
- Remote
Application Question(s):
- Are you willing to work weekends?
Experience:
- Customer service: 3 years (Required)
- Self Storage: 3 years (Required)
- Call center: 1 year (Preferred)
- Sales: 3 years (Preferred)
Language:
- Spanish (Preferred)
Work Location: Remote
