Security Patrol Officer / Loss Prevention

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications

• Outlet:  The Arrabelle
• Expected Pay Range:  $21.00 - $23.26 / hour
• Shift & Schedule Availability:  Full Time, Year Round
• Skill Level: Intermediate

Job Responsibilities

• Detects potential sources of security and safety hazards, responds to emergencies, handles complaints, investigates and compiles reports in a professional and hospitable manner
• Monitor CCTV security surveillance system
• Maintain accurate records while performing daily duties including camera monitoring, shift activity, guest and employee incidents
• Resolve difficult guest situations in a professional and hospitable manner
• Train/educate hotel employees on current safety issues to ensure compliance with all company loss control policies and current security and safety regulations
• Liaison fire protection and life safety throughout the hotel as an ambassador to uphold company standards and goals
• Regulate access control services throughout hotel for employees and guests
• Handle all medical related situations
• Must be able to communicate with management and colleagues in an effective and professional manner
• Must be able to maintain a calm and professional demeanor during various situations
• Must be able to work all shifts with minimal supervision
• Must be able to learn quickly to work in various situations
• Complete all and any tasks assigned in a timely manner to expected level established by the hotel and Loss Prevention manager
• Other duties as assigned

Skills Necessary To Successfully Perform This Job Include:

• Exceptional customer service
• Attention to detail
• Constant awareness of surroundings
• Excellent verbal & written communication
• Positive attitude
• Workplace professionalism
• Proficient computer navigation
• This can be an overnight position.

Job Requirements:

• High School Diploma, Tech or Trade School. -required
• Basic computer skills. -required 
• CPR / First Aid / AED certifications. -preferred
• EMT certification. -preferred  
• Previous law enforcement, security, EMS and/or fire experience. -preferred
• Previous experience in security or Loss Prevention. -preferred
• Familiarity with Microsoft Office applications including Word, Excel and Outlook. -required  
• Must be able to communicate effectively and tactfully in English, both written and verbal. -required  
• Conversational Spanish or other languages helpful. -preferred
• Must be able to lift up to 30 lbs. -required 
• Must be able to stand or sit for long periods of time. -required
• Must have a valid Colorado Driver’s License. -required
• Must be willing to work a flexible schedule, including weekends, holidays, early mornings, afternoons, evenings and overnight shifts. -required 

The expected pay range is $21.00 - $23.26. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  497979
Reference Date: 09/13/2023 
Job Code Function: Security