Security Operations Center Supervisor - 3Rd Shift/Overnight

Bring your experience to our growing Fortune 500 retail company and certified Great Place to Work!  Burlington Stores is a nationally recognized retailer of high quality, branded merchandise at everyday low prices, with over 1000 stores in 45 states and Puerto Rico and we are in search of an overnight Asset Protection Supervisor to be part of our Asset Protection Burlington Response and Investigation Command Center (BRIC) Team! This is our version of a Security Operations Center (SOC) a premier Security Operations Center centralized with a flexible business model to help support the business through timely incident response and follow-up, investigative support, law enforcement collaboration, and detailed analysis for theft, shortage, and safety trends.  

Our overnight Supervisor will be a multipurposed role, acting as a Process and Program Owner within the BRIC to facilitate oversight of Specialist execution of core functions: Event Intake and Monitoring, Information Management and Communication, Proactive Planning, and Investigative Support, with special attention to BRIC responsibilities in the overnight hours.

A Day in the Life

• Execute best practices and processes to support detection and mitigation of emerging risks and threats to enable crisis management.
• Supervise BRIC Specialist production of communication updates on rapidly developing situations and provide guidance/review on communications. Act as a source of direction in accordance with pre-established policy and procedure
• Support Managers with facilitation of Specialist engagement in wide-reaching investigative initiatives. Leverage “Secure 5” exception-based reporting platform to identify behaviors that contribute to shrink and execute/supervise resulting investigations in accordance with processes.
• Manage and participate in the execution of external investigation case management process. Communicate with cross functional field partners and keep Specialists and business partners accountable for providing appropriate updates and adhering to processes.
• Oversee Specialist monitoring and response to alarm activity to ensure prompt response to incidents, and effective communication with relevant stakeholders. Evaluate and execute overnight emergency guard requests. Leverage CCTV systems to engage in third-party guard auditing process.
• Responsible for the maintenance and administration of tools used to execute the BRIC’s functions, including aggregation of needs and issues for escalation to vendors for resolution.

You Come With

• Bachelor’s degree with a minimum of 3+ years of experience preferred (Criminal Justice, Communications, Finance, or Business). Candidates who do not have a degree must demonstrate a high level of expertise and proficiency in the desired skills and abilities.
• Background and experience that provides an elevated understanding of relevant subject matter, common problems and issues addressed in a security command center environment, and effective responses.
• MS Office (Outlook, Word, Excel, PowerPoint).
• Ability to operate in a collaborative team environment while providing direction and decision making in accordance with policy and procedure when a Manager is not immediately available.
• Ability to see problems, solutions, and results through multiple lenses (Safe and Secure, corporate, brand reputation).
• Ability to work in a flexible scheduling environment as needs of the business dictate (Nights/Weekend/Holidays)

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

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