Security Officer Lead

This position is eligible for a $5,000 hiring incentive.

Under the general supervision of a Security Shift Commander (SO3), will provide daily on-on-one training and mentoring for Security Officer 1's staff in the performance of their duties, posts and required response to various codes, drills and other emergencies, building/mall safety inspections and customer service, as staffing allows. Will provide initial on-the-job training to all shift new hires in how to perform tasks that will become part of their everyday work routine. The Security Officer II (Security Lead Officer) shall be the direct supervisor of their assigned Security Officer I staff. Position will also serve as Specialist-in-Charge of Security in absence of on-duty supervisor, ensuring department safety and service posts, and the on-duty Operator/Dispatch position are maintained during shift, and handle other duties as required. As the Security Lead, will assist supervisors in: shift briefings; listening and guiding staff, problem-solving and resolving conflict as appropriate. Will make personnel recommendations to supervisor. May be part of interview panels. Performs related work as required.

- Trains Security staff in a one-on-one status in duties related to the safety and security of ASH and ACPTC; ensures staff competency in performing required duties at assigned posts (10), including responding to all hospital emergencies and Codes as required, and daily departmental functions.
- Performs duties of Security Lead as required, supervising the assigned Security I Officers. Is aware of rules and regulations, policies, procedures and protocols to help Security staff ensure their understanding and compliance.
- Interacts with hospital staff, patients and residents, writes and submits appropriate related reports as necessary, confers with supervisor as appropriate management teams; advocates that Security staff assist Nursing and the hospital in maintaining a therapeutic environment for patients/residents, and in supporting the safety of staff and patients alike.
- Assists supervisors in preparing related administrative guidelines, protocols and duty station procedures; assists in helping to resolve employee, patient, resident or visitor relationships; assists in problem solving an decision making.
- Position will also serve as Shift Commander in absence of on-duty Supervisor III, ensuring department safety and service posts, and the on-duty Operator/Dispatch position are maintained during shift, and handle other duties as required.
- Other duties as assigned as related to the position (typically 5% - 10%)

Knowledge of:
-Federal and state laws and due process as it relates to safety and security of the hospital
campus.
-Proper methods and circumstances requiring use of force; proper use of metal, leather, and cloth restraints.
-Proper methods to be used when transporting patients.
-Hospital rules, regulations and procedures as it relates to the safety and security of the
campus, order, discipline of staff and mental health and/or behavioral health patients.
-Methods and techniques and practices of operating two-way radios, security cameras,
security devices, electronic doors, electronic sound equipment, telephone system and
intercom system.
-Evacuation procedures including the use of fire extinguishers, sprinklers, test valves and
their operation.
-Report writing.
-Performance Management (PM), and Continuous Quality Improvement (CQI) and
Lean methodologies.
Skills in:
-Applying and interpreting safety and security, custody, and consequence
measures.
-Using self-defense and use of restraints and other defense control devices.
-Basic first aid and CPR.
-Oral and written communication.
-Establishing and maintaining effective working relationships with other staff,
patients/residents, visitors, and local law enforcement agencies.
-Drive State vehicles and ability to recognize and report safety hazards.
-Hospital emergency response techniques.
-Supervisory abilities and leadership; resolving problems and motivating and
encouraging staff towards success in the work place.
-Establishing and maintaining work relationships with other sections within the
hospital, contractors, and the public.
Ability to:
-Strength and ability to deal with physical situations involving patient care.
-Lead staff and influence others.
-Maintain interpersonal relationships with patients/residents, staff, and other law
enforcement personnel and visitors.
-Maintain a calm and even temperament during stressful conditions.
-Speak and write effectively.
-Interpret agency rules and regulations, policies and procedures in maintaining a safe
and secure campus.
-Respond to any campus emergencies.
-Apply appropriate restraint techniques.
-Use a portable two-way radio to communicate.
-Perform physical duties such as lifting and carrying.
-Evaluate departmental demands and to respond with the appropriate support and
action.
-Resolve related administrative and operational problems referred by subordinates or other hospital staff.
-Coordinate the flow of work between each shift and the daily structured and changing
demands of the hospital.
-Provide job related training to new and existing staff.
-Support a diverse multi-cultural workforce that reflects the community, promotes equal
opportunity at all levels of public employment, and creates an inclusive work
environment that enables all individuals to perform to their fullest potential free from
discrimination.

At least two years of progressive responsibility in a security and/or safety setting, preferably in a mental health care facility or in hospital/institutional security, or law enforcement work experience.

- Driver's License
- Must be able to obtain and maintain CPR and NVCI certification.
- Must possess a valid level one fingerprint clearance card issues pursuant to A.R.S.41-1758.07 or must apply for a level one fingerprint clearance card within seven working days after beginning employment.

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
10 paid holidays per year
Wellness program and plans
Life insurance
Short/long-term disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

To help you build a financially secure future, the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words, you and the State will each pay 50% of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 542-1085. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.