Address
Form of work
SalaryDUTIES AND RESPONSIBILITIES:
- Direct responsibility for on-site security vendor performance interfacing with on-site security teams in multiple data centers across the US
- Provide guidance on corporate physical security programs to staff, vendors, and clients identifying gaps and recommending corrective actions
- Develop and maintain post orders and SOPs, EOPs and MOPs to ensure execution and enforcement of business conduct and integrity standards, employee safety and security, security investigations, crisis response, business continuity and security and government partnerships
- Regularly communicate updates to internal stakeholders, vendors, and clients regarding incidents, emerging risks, and other matters that may impact data center operations, employees, vendors or clients
- Monitor customer requests and ensure appropriate and timely response to tickets or incidents.
- Perform security and vulnerability assessments
- Function as technical support for Security staff
- Lead investigations, reporting, and after-action work in response to policy violations or criminal activities.
- Establish and monitor performance metrics to determine security team effectiveness
- Assist with security budget and contract management
- Deliver training on security topics, assist in the coordination of security services to support planned and unplanned operations, and support incident investigation efforts
- Travel approximately 10 percent of the time in order to perform the above responsibilities at the multiple data center locations nationally, on-call availability 24x7
- Ability to make decisions and take responsibility for decisions effecting multiple sites within the data center fleet
QUALIFICATIONS:
- 5 + years of site/campus security management experience
- Planning, organizational, and motivational experience
- Project and program implementation and management experience
- Experience drafting SOPs in technical and non-technical formats
- Experience reporting on physical security and site administrative KPIs
- Experience presenting in formal and informal settings
- Experience with safety and emergency procedure protocols and regulatory interfaces
- Knowledge in physical security strategies, principles, standards, policies, and procedures
- Experience as an administrator responsible for security technologies including Video Surveillance, Access Control, and Incident Management Systems, Security Operations Centers
COMPENTENCIES:
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
- Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
- ManagingPeople - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.; Continually works to improve supervisory skills.
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
- Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Critical Mindset – Thinks critically and has a tendency toward a higher security posture
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Frequently required to utilize hand and finger dexterity
- Occasionally required to climb, balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Occasional exposure to wet and/or humid conditions (non-weather)
- Occasionally work near moving mechanical parts
- Occasional exposure to outside weather conditions
- Occasional exposure to extreme heat or cold (non-weather)
- While performing the duties of this job, the noise level in the work environment is usually quiet
- The employee mustoccasionally lift and /or move more than 35 pounds
- Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
