Security Guard - Loss Prevention Officer (Ft)

Come join our team as our next Security Guard - Loss Prevention Officer at the AT&T Hotel and Conference Center, located in the heart of the UT campus! Hook'em!

*Ideal candidate has consistent AM & PM availability (swing-shift availability).

Principle Responsibilities & Position Purpose:

Perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property.  Maintain a safe and secure environment for guests, visitors and team members.

ESSENTIAL FUNCTIONS

1. Foot patrol of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions.  Evaluate situations and make logical decisions on how to proceed and direct work.
2. Maintain order in the hotel, dealing with the welfare of guests, assisting with door lock problems, coordinate expedient response to emergency conditions such as fire or safety hazards and threat to life and/or property in a calm, rational and persuasive manner.  Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of guests, employees, patrons and the property.
3. Greet all incoming associates and complete a temperature check. Ensure associates are reminded to complete their daily health screening form.
4. Answer security telephone calls and respond in a timely manner based on priority.  Prepare schedules and relate relevant information on house count, conventions, arrivals and departures from each shift.
5. Memorize and monitor life safety system including accurate layout of entire building, locations of stand pipes, fire extinguishes, complete alarm reports and checks and report any pertinent information from each shift.
6. Observe monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.
7. Administer CPR and First Aid.

Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by management based upon the particular requirements of the company.

1. Provide accurate information to inquiries for directions and hours of operations.
2. Receive, record and secure found property.  Research and respond to guests inquiries for lost property.
3. Assist guests with door lock and in room safe problems using moderately complex hand held electronic apparatus.
4. Escort guests and employees as required to parking lots.
5. Other duties as assigned by Supervisor.

OTHER DUTIES

Assimilate into The AT&T Executive Education & Conference Center, the Family PLATINUM SERVICE culture through understanding, supporting and participating in all elements of PLATINUM SERVICE. Demonstrate working knowledge of the service standards.

Regular attendance in conformance with the standards, which may be established by Flik from time to time, is essential to the successful performance of this position.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

• None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

1. Thorough knowledge of the floor plans and layout of the building(s), function rooms, and working knowledge of the City and surrounding area.
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
3. Ability to listen effectively, speak, read and write English clearly to ascertain and document important information
4. Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.
5. Hearing and visual ability to observe ad detect signs of emergency situations
6. Perform tasks requiring bending, stooping, kneeling and walking significant distances between and within buildings on the property
7. Ability to follow written and or verbal instructions
8. Ability to grasp, lift and/or carry or otherwise move goods weighing up to 50 lbs. sufficient manual dexterity in hands.
9. Ability to climb stairs and ladders at a rapid pace.
10. Ability to perform duties within extreme temperature ranges.

QUALIFICATION STANDARDS

EDUCATION

High School diploma required.

EXPERIENCE LICENSES OR CERTIFICATES

Prior laws enforcement, security or military experience.

GROOMING

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

OTHER

Additional language ability preferred.

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