Address
Form of workJOB SUMMARY:
The Security Comms Officer is primarily responsible for receiving calls, dispatching, camera monitoring and administrative functions occurring in the Security Operations Center. The Security Comms Officer must be able to act quickly, efficiently, calmly, and accurately during emergent situations. This role must be able to work flexible hours including weekends, holidays and overtime when needed.
This position will also require the employee to assist the security team operations, including but not limited to monitoring of camera systems, access controls, alarm monitoring, and key administration. Other functions may include keeping records, report writing, typing clerical duties, cleaning, training, and other duties as assigned.
JOB RESPONSIBILITIES:
Receive calls from employees, contractors, customers, guests, and public accurately assigning requests to the responsible individuals.
Dispatching of Security Fire, Emergency Medical Services, law enforcement, and other resources.
Coordinate day to day activities with onsite Security and Fire personnel.
Utilize Computer Aided Dispatching and Report Management Systems to accurately dispatch and document incidents.
Transmission and retrieval of information through security data networks.
Maintain, clean, and care for Textron Aviation equipment.
Monitoring facilities through access control, video management, and radio systems.
Issuing keys and electronic access controls through approval systems.
Responsible for assisting other Communications Officers and training of new officers.
EDUCATION/ EXPERIENCE:
High School Diploma or equivalent required. Bachelor's degree in Criminal Justice, Security Management or related degree preferred.
Must successfully complete all training and obtain all required permits, licenses and certifications for the site, including, without limitation, a municipality Security Guard permit.
Must have at least 1 year of customer service-related experience.
QUALIFICATIONS:
Must be at least 18 years of age.
Must be able to be adjudicated to possess a government clearance at any time during employment. Standard personnel security requirements as designated within NISPOM 5220.22-M chapters 2 and 3 apply.
Must be able to work flexible hours to include some weekends and holidays.
Ability to establish and maintain effective working relationships with employees, contractors, and the public.
Ability to read, write, type, and communicate effectively.
Must have the ability to work under pressure exercising good judgement in both emergency and non-emergency situations.
Ability to multitask effectively in a high pace environment.
Ability to use multiple software platforms including but not limited to the Microsoft Office Suite and security platforms.
Successfully pass Communications Officer training as defined by Textron Aviation Security.
