Seattle Branch Service Manager

Company Overview:
Rogers Machinery, founded in 1949, specializes in industrial compressed air systems, blowers, vacuum pumps, and positive displacement pumps. We have 8 branches in the Northwest with full sales, service, and parts capability as well locations in San Jose, CA, Atlanta, GA, Houston, TX, and Southern California. Our production facilities are in Portland, OR and Centralia, WA. Visit our web site for more information at www.rogers-machinery.com.

Rogers Core Values: Commitment to our Customers; Honesty; Safety; Commitment to our Employees and the Communities we serve

Benefits: Full medical, dental, vision & life coverage; profit sharing & 401k; career training & growth support; counseling, life coaching, financial planning, personal & professional support; tuition reimbursement; paid vacation and sick leave; referral program; flexible spending account; legal aid; voluntary additional benefits (accident, hospital, etc.)

Career Website: rogers-machinery.com/pages/careers

Job Summary:
Service Manager focused on aftermarket team administration to deliver industrial equipment preventative maintenance and repair to a diverse market, ranging from saw mills and steel foundries to medical, aerospace and high-tech industries. Recruit, develop and train team members to provide top-level support for Rogers-provided equipment. Manage coordinated efforts of in-office customer service administrators and field service technicians throughout greater Seattle and Northwest Washington region.

• Assist in setting goals for department growth and profitability, plan for successful achievement and execute plan.
• Manage Branch Service department personnel, including Service Administrator and Field Technicians, with support from the Branch Manager.
• Ensure technicians are prepared for timely departure and have necessary tools and materials and available knowledge to perform the day’s assignments.
• Administer and uphold safety policy within the service department.
• Responsible for successful completion of high-quality service and repair work, regular communication with customers regarding scheduling changes and job status,
• Attend and contribute to weekly meetings with service technicians & Branch Sales Department.

Directly accomplish or facilitate completion of the following day-to day tasks:

• Field phone calls from customers. Schedule service work for the appropriate technician.
• Update computer service records/notes.
• Research parts and write quotes for customers.
• Ensure staff completes relevant paperwork and data entry
• Assist technicians in managing truck inventories.
• Conduct follow up on repairs to ensure completeness of the job.
• Review technical manuals to understand service and parts requirements.
• Coordinate modifications or repairs with engineering departments.
• Coordinate warranty repairs with vendors and appropriate Warranty Administrator.
• Proactively sell factory service agreements to customers.
• Open & close work orders as needed.
• Keep track of technician’s schedules.

Additional Job Duties:

• Plan for and execute Service Department improvement programs
• Verbal Skills: Effectively present information and respond professionally to questions
• Writing Ability: Write clear, descriptive and concise documents.
• Organizational Skills: Be able to manage several tasks simultaneously and efficiently. Must be detail-oriented, insuring all routine daily tasks and incoming tasks are completed quickly and accurately.
• Time-management skills and the ability to prioritize work. Be able to pick up where left off with ongoing projects.
• Reasoning Ability: Be able to interpret and follow instructions, adapting where necessary to achieve objective. Identify solutions using investigative skills and logic to determine the best practice outcome.
• Reading: Ability to read and accurately interpret documents.

Qualifications:

• Prior management experience
• Excellent leadership, communication and customer service skills.
• Proficient in Microsoft Word and Excel programs

Preferred Skills:

• Experience or knowledge of industrial equipment and customer base

Physical Demands:

• Prolonged periods sitting at a desk and working on a computer.
• Environmental Working Conditions: Occasionally will ride along with a service technician or visit a customer site to perform service, repair, technician or customer training.
• Must be able to lift up to 25 pounds, occasionally.

Job Type: Full-time

Pay: $82,500.00 - $111,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Day range:

• Monday to Friday

Shift:

• 8 hour shift

Work Location: In person