Seasonal Resort Pool Attendant

FULL TIME POSITION!!!!
Summary: The Beach/Pool Attendant ensures that the Swim Center, Boardwalk Inn, and Grand Pavilion pools are opened, maintained, and closed properly daily. The Pool Attendant is responsible for pool operations, proper access, regulation enforcement, fee handling, retail sales, towel amenities, customer service, cleanliness, and promotion of swimming and Recreation amenities and programs.
The Pool Attendant shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!
E ssential Job Functions :

• Towel distribution and retrieval
• Access control at private facilities
• Promote Pool safety and report hazards immediately
• Timely opening and closing of swimming facilities
• Accurate pool chemistry recording
• Operation and maintenance of pool cleaning equipment and supplies
• Placement of lane lines and other pool equipment
• Maintain overall water and area cleanliness and sanitation
• Accurate cash handling, POS and accounting duties
• Consistent restocking, folding, delivery and distribution of pool towels
• Sales of lessons and small merchandise items
• Operation of power washer, leaf blower, pool vacuums, manual tools
• Ability to maneuver pool cover seasonally
• Enforce pool policies and regulations
• Answers phone calls and all guest inquiries
• Maintain overall presentation of the swimming areas
• Maintain office cleanliness
• Assist recreation, food and beverage or other departments as needed
• Be alert and aware of weather or other circumstances that may affect patrons or equipment
• Be knowledgeable and assist with special events as needed
• Provides general resort information for guests
• Interacts with resort staff in a professional manner, assisting other departments with necessary information
• Up sells other resort services and amenities to guests
• Addresses any guest issue promptly and with concern
• Offers guests assistance resort directions, activity suggestions, etc.
• Maintains constant awareness of safety issues and reports all safety incidents to on-duty supervisor.
• Acts with responsibility towards all company property, supplies and equipment.
• Maintains a professional appearance. Follows all Wild Dunes Resort dress code standards.
• Remains alert, courteous and helpful to the guests and colleagues at all times.

Colleague is held accountable for all duties of this job and other duties as assigned.
Experience & Education:

• High school education
• At least one year customer service experience preferred
• Pool operations or swimming experience preferred

Job Requirements:

• Must be authorized to work in the United States
• First Aid, CPR, AED certification
• Must be able to read, write and speak English
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must be able to accurately follow instructions, both verbally and written
• Must possesses excellent communication skills
• Must be professional in appearance and demeanor
• Must be able to work under pressure
• Must have excellent listening skills
• Must have the ability to deal effectively and interact well with the guests and Colleagues
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Must have a passion for creating an exceptional experience for all guests
• Must be able to operate portable power tools, mechanical tools, and gas and electric powered machinery safely
• Must be able to swim

Working Conditions:

• Must be able to stand on feet and walk throughout the day
• Must be able to climb stairs and walk on uneven surfaces on a regular basis
• Must be able to frequently lift and carry up to 50 lbs at shoulder height
• Must be able to bend, squat, push, pull heavy carts and supplies frequently
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently; squeezing and overhead reaching
• Must be able to push and pull full linen carts weighing approximately 300 pounds
• Must be able to swim and perform duties in a 4.5 foot deep pool
• Severe weather conditions (heat, sun, wind, rain, warm water, cold water)

The physical demands described here are representative of those that must be met by an Colleague to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description in no way states or implies that these are the only duties to be performed by this Colleague. He or she will be required to follow other instructions and perform other work-related duties requested by his or her supervisor.