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Form of workJob Description
Our rooftop lounge is one of the largest in the District with a full-service bar and seating area, expansive pool and generously sized cabanas fitted with charging stations. A state-of-the-art space for a one-of-a-kind experience, Deck 11 is the ideal space for taking your private event to new heights.
Position Overview:
Responsible for interacting with Deck 11 guests, fellow crew members and supervisors in a polite, courteous, and hospitable manner. Ensure our guests have an exemplary experience.
Major Duties & Responsibilities:
- Meet arriving guests as they enter the pool and extend a cordial greeting. Escort guests to assigned tables, issue menus and solicit conversation to accommodate special needs or requests.
- Maintains knowledge of food and beverages as well as the hotel and its amenities
- Answer all guest inquiries and direct guests to hotel functions or rooms.
- Manage phones in a courteous and professional manner. Promptly check voicemail box and take thorough messages.
- Able to use the point of service and reservation software and to multitask.
- Maintain a clean and attractive lounge are by assisting with vacuuming, sweeping, general cleaning and side work duties. Check the proper setup of tables and seating prior to opening. Immediately report in writing any maintenance or housekeeping discrepancies to management.
- Maintain a highly visible appearance in lounge area during entire shift and periodically circulating through the area to assist servers, to respond to any guest requests and to assess the efficiency of the operation for management.
- Be able to set and bus tables as needed.
- Wish guests a goodbye and a great day with a smile.
- Communicate effectively and genuinely with guests, fellow crew members and other departments.
- Always maintain a friendly and caring demeanor in a fastpaced environment.
- Be dependable and productive.
- Able to find guest centric solutions.
- Maintain a professional, fun, and stylish image at all times within the company appearance standards.
