AddressWho You Are It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team? We are seekingArea Directorswho play an essential role in the US Open guest experience. In this role, you will wear many different hats and have the opportunity to assist and deliver customer service to visitors from around the world. Our team members genuinely enjoy interacting with people, know what it takes to provide excellent customer service.
The Role
Greet and guide all guests in a welcoming and friendly manner
Respond to guest concerns respectfully and calmly
Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
Ensure team members maintain a positive, outgoing demeanor adhering to the core expectations of our Guest Services team at all times
Provide a safe environment for the Guest Services staff and guests
Actively collaborate with all other Area Directors as well as appointed Supervisors
Handle complaints, disturbances, and related problems with guests
Report and provide follow-up on incidents damage/injury to the facility or individuals
Responsible for ensuring all staff are aware of their schedule/shift times and resolving issues such as tardiness, no-shows, etc. directly with staff
Responsible for communicating shift start/end changes to staff throughout the tournament
Responsible for mediating staff conflicts, disturbances, and issues while communicating with the HR Manager in real-time
Establish and maintain effective working relations with police, fire, EMS, security personnel, and safety organizations
Ensure that employees at posts are well aware of their job description and duties assigned
Maintain deployment numbers at all times
Provide on-the-job training, coaching, and development for all supervisors and Guest Services employees
Brief all supervisors and staff each day
Update all staff on match locations and crowd movement
Responsible for assisting and participating in area emergency, evacuation plan, and evacuation drills
Possess a high level of area knowledge and the operations associated within the area assigned
Distinguish appropriate credential access and authorized holders
Who You Are
Strong desire to lead, coach, and mentor
Capable of problem solving and managing interpersonal conflict
Previous guest, customer service and event experience in a supervisory capacity
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
Available to work for the full duration of the US Open tournament
Must be able to work 12+ hour shifts and be available days, nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations
Bilingual (preferred)
Rate of pay: $400 per day
$35 daily meal allowance during tournament (via credential)
Apply Here (https://careers-usopen.icims.com/jobs/4241/%28seasonal%29-guest-services-area-director/job?mode=apply&apply=yes&in_iframe=1&hashed=-336207880)
Refer Here
Posted Date1 week ago(3/25/2024 12:06 PM)
ID2024-4241
CategoryEvent Operations
LocationUS-NY-Queens
