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SalaryGuest Services Manager
SUMMARY:
Responsible for supervision of all Operations, including Guest Service functions, under the direction of the Assistant General Manager.
RESPONSIBILITIES:
- Reconcile the daily cash log and night audit reports.
- Handle Guest requests and notify hotel department heads.
- Prepare and distribute function sheets at the weekly Management Meeting.
- Develop and post weekly work schedule of Front Desk Employees.
- Provide support to the Front Desk at peak times by answering the telephone, taking messages, and assisting guests to check-in and checkout of the hotel.
- Proficient in the use of hotel systems. Working knowledge of how the systems work hand-in-hand.
- Retrieve reports in a timely fashion - I.E. the STAR Report.
- Able to assist all Front Desk Associates in the use of Training Program.
- Responsible for Accounts Payable. Making sure all invoices are paid in a timely fashion. Inform General Manager of any high balances.
- Responsible for the Accounts Receivable. Maintain balances with all Direct Bill Accounts. Coordinate with Sales the status of all Direct Bill accounts and their balances. Weekly audits with General Manager on all Accounts.
- Coordinate and administer the daily transmittal of cash and checks to the bank.
- Able to perform Night Auditor Duties.
- Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports to Corporate on the 1st day of each new period.
- Ensure an employee attitude of attentiveness and anticipation of guest needs. Ensure proper delivery of guest special requests.
- Meet with and solicit comments from guests on a regular basis to determine their level of satisfaction with all Guest Services and facilities.
- Responsible for knowing hotel emergency procedures. Assist in training employees to act accordingly in the event of an emergency or accident at the hotel.
- Assist in the maintenance of the key control program that is already in place Ensure the security needs of the property and guests are met.
- Participate in employee functions, and guest events.
- Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings
- Communicate with the AGM/GM on a daily basis.
- Inform General Manager of potential problems with guests and progress of special projects. Perform “Manager on Duty” responsibilities one weekend per month.
- Each associate will be required to follow the rules as found in the M&R Employee Handbook
- Perform other duties as assigned by Management, of which employee is capable of performed
