Seasonal Employee

SUMMARY:

Provides outstanding customer service to customers following HoneyBaked's sales and service processes. Assists with food preparation, including lunch, catering and retail ham and turkey. Maintains store cleanliness and merchandising standards.

ESSENTIAL FUNCTIONS

• Follows HoneyBaked’s process to assist phone customer, catering customers, in-store lunch customers and in-store retail customers.
• Consistently provides excellent customer service in a friendly and polite manner. Responds positively to customer requests or comments.
• Demonstrates superior product knowledge and effectively articulates product features and benefits.
• Drives add-on sales through suggestive selling.
• Takes initiative and remains productive throughout entire shift and takes responsibility for activities within his/her control.
• Consistently follows all processes and procedures to standard and performs other duties as assigned by the store management team

EXPERIENCE REQUIREMENTS

• Prior customer service or food preparation experience preferred.

KEY RESULTS AREA

• Overall operations as measured by inside and outside quality assurance audits, operational audits, product quality evaluations and health inspections
• Customer satisfaction as measured by mystery shops, customer feedback tools and service execution ratings
• Timeliness in preparing products
• Controlling waste
• Attention to detail
• Quality of effort; accuracy/thoroughness of work
• Management of expenses within budgetary guidelines
• Project completion with budgetary and time commitments

PHYSICAL DEMANDS

• Requires working directly with Customers.

Job Types: Part-time, Seasonal

Pay: $17.00 - $18.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to Commute:

• Lake Forest, CA 92630 (Preferred)

Work Location: In person