Seasonal Customer Assistance Representative Downtown Portland

Overview Enterprise Rent-A-Car in the Downtown and City Center of Portland is looking to grow our Customer Service Representative team this summer! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. It's a fast-paced, fun environment. If you enjoy a job where you're not staring at the clock, this is the one for you!  This temporary position is located at several locations in Downtown Portland: (97214, 97209, and 97204) and pays $17.00 / hr + performance based monthly bonus $80-$300.  Hourly base plus generous incentive plan provides the overall potential to earn $17.50-$19.00 per hour or more!! This is a seasonal position that will start as early as May 2, 2024, ending on or before September 30, 2024. Full-Time shifts (40hrs/week) available.   Responsibilities Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand.Identifies and attends to the customer by name, verifies rental agreement and reservation.Sell optional protection products, upgrades, fuel options and other additional equipmentEnsures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.Prepares all rental and return documents accurately and completely.Offers all customers assistance with directions, maps, local area information and appropriate service information.Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.Ensures that the return date and time on the rental agreement is accurate.Reviews all charges at the time of vehicle return.Seek to improve job performance through self-assessment, skill development, training and goal settingMaintain a regular and reliable level of attendance and punctualityPerform miscellaneous job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications    Must be at least 18 years oldMust have a valid drivers licenseHigh school diploma or equivalent requiredNo more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related event on driving record in the past 3 years (DUI, DWI)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.