Seasonal Customer Service Representative

Company: gearUP’s mission is to inspire and unite teams with customized gear for work and play. Everything we do is designed to ease the burden on managers and coordinators in dealing with uniforms and apparel. We are differentiated in the market via a unique eCommerce platform that enables parents, athletes, and employees to order their own items and ship direct to their home or business in two weeks or less. We are an authorized team dealer for Nike and Carhartt. We have been one of the fastest growing companies in the Pacific Northwest since 2018. Now is a great time to join this rapidly expanding business team!

Duration: Now to Estimated 05/15/24

Seeking Seasonal Candidates who: Love to learn. Able to make mistakes and grow from them. When problems arise, you run toward them. You don’t need a script! If a customer needs help, you not only address their concerns, but anticipate their needs. You are as comfortable making a phone call as sending an email and can’t wait to make things right. You are a positive team member and have a genuine desire to see everyone succeed.

Job Description Summary: gearUP is seeking a tech-loving collaborator with experience in Customer Service to join our team now to estimated May 15, 2024, to support the team during busy season! As our primary contact for vendors, potential customers, and established customers alike, our team is the voice of gearUP Sports. This position is primarily responsible for communicating with customers and working through order issues in a collaborative and team focused environment. Part of our job is interacting with parents and coaches of youth sports teams, but most of what we do is ensuring each order we handle makes its way through the fulfillment process with the least resistance possible.

Responsibilities and duties:

· Handle high volumes of calls and emails.

· Maintain a positive, empathetic, and professional attitude toward customers and team members.

· Ensure customer satisfaction and provide clear and transparent information.

· Critically solve problems without a script

· Respond immediately to customer inquiries.

· Acknowledge and resolve customer complaints.

· Be an expert! Know our products and processes inside and out so that you can answer any question.

· Coordinate with Production, Sales, Art, and Finance teams to reach solutions.

· Provide feedback on efficiency and thoroughness of the Customer Service processes.

· Author, own and advance continuous improvement projects

· Other projects and tasks as assigned.

Required Skills, Knowledge & Qualifications: The ideal candidate is motivated by a passion for growth and learning, as well as a desire to create continued efficiency and improvement in all processes that support a rapidly growing company. Candidate will be able to deal with ambiguity in requests and need to have outstanding problem-solving skills.

· Ability to stay calm when customers are stressed or upset.

· Comfortable using multiple applications in concert to solve issues.

· Experience providing multi-channel customer support in a fast-paced environment.

· Ability to adapt to changing business needs.

· Excellent verbal and written communication skills. Ability to communicate proficiently in English.

· Proficient with MS Outlook, MS Teams, MS Word, MS Excel

· Comfortable using an ERP system. Experience with Microsoft Dynamics a plus.

· Comfortable using customer support software tools such as Zendesk.

Experience & Education

· Minimum 2+ years of customer support experience in a call center environment

· High School Diploma or GED. College Degree or courses a plus.

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Prolonged periods of typing and hand/wrist movements to operate a computer mouse.

· Viewing computer monitors for extended periods of time.

· Talking, listening, reading, and typing for extended periods of time

Gear Up Sports provides the following employee benefits if working at least 24 hours per week:

· Healthcare Benefits through Regence BlueCross BlueShield - Effective the first of the month following the date of hire:

o Health

o Vision

o Dental

· Life, Disability & Accident Insurance through MetLife – effective 1st of the month following date of hire:

o Group Term Life insurance – company paid.

o Long Term Disability insurance – company paid.

o Voluntary additional life insurance for self & dependents.

o Voluntary Accident Insurance.

· Flexible Spending Account Plan allowing pre-tax savings for Health and Dependent Care Expenses.

· Employee Assistance Plan (EAP) plan provided through Canopy.

· 401(k) Plan participation after three months of employment with employer matching contribution.

· Paid sick time, earned at the rate of 1 hour for every 30 hours worked, up to 40 hours per year.

How to apply: Submit Application at Careers | gearUP (gearupwithus.com) or sent cover letter and resume to careers@gearupsports.net

Find more information on GearUP at: www.gearupwithus.com

Equal Opportunity Employer

Gear Up Sports, Inc.is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to individual's race, color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, age, sexual orientation, veteran and/or military status, protected medical or family leaves, domestic violence victim status, political affiliation, or any other status protected by federal, state, or local laws

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Hybrid work
• Office

Experience:

• providing multi-channel customer support: 2 years (Required)
• Zendesk/HubSpot: 2 years (Required)
• Microsoft Dynamics: 2 years (Required)
• ERP system: 2 years (Required)
• Microsoft Excel: 2 years (Required)

Work Location: Hybrid remote in Hillsboro, OR 97124