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Form of workGENERAL JOB DESCRIPTION
Rolling up to the Director, Sales Operations, the primary responsibility of the SDR Manager is to manage an internal pool of SDRs. Using this person’s experience and skills, while adhering to MRP best practices, he/she assists SDRs in meeting expectations for individual and company performance goals. Management activities include driving SDR performance along all metrics designated by senior management; working with Client Services, and engaging in and monitoring Quality Control practices, all aimed at providing exceptional service to MRP clients and partners; and contributing to ongoing MRP training and organizational growth and improvement initiatives.
SDR Managers are required to interface regularly with Client Services colleagues, senior management, and client- and partner-stakeholders to ensure that the SDR team is meeting and exceeding client expectations.
SPECIFIC JOB RESPONSIBILITES
- Work with SDRs on an ongoing basis to facilitate exceeding of campaign goals and meeting individual productivity goals.
- Manage the PDP process for all SDR direct reports.
- Serve as Quality Assurance Manager for your SDR Team; assist other SDR Managers with this task as required.
- Work towards making the Quality Control process a simpler, less time-consuming task by coaching and driving SDR accountability.
- Conduct Performance Reviews for SDR direct reports.
- Serve as key member of the interview team for potential SDR hires.
- Serve as key resource for ramping up Sales Development Representative new hires.
- Participate in and contribute to the improvement of the overall New Hire Training process.
- Identify SDR’s requiring additional calling skill and/or product/solution training and facilitating the appropriate training session.
- Implement ongoing training sessions covering new IT developments that are campaign related.
- Assist in planning and implementing ongoing coaching/training sessions for SDR pool; coach by example as well as advice.
- Troubleshoot on-going campaigns, with management direction and in coordination with Client Services that need delivery improvement; identify areas of weakness and concern.
- Leverage sales experience to drive results to meet or exceed client expectations and goals.
- Regularly review and listen in on prospect and partner calls as silent observer to suggest MRP areas for improvement in prospect generation and lead quality.
- Serve as key resources for creation and administration of MRP knowledge base.
- Monitor ongoing SDR compliance with gathering data as required by campaign commitments and crucial to the overall value of MRP’s prospect database.
- Demonstrate a thorough understanding and execution of the MRP/Siebel Reporting process.
- Work with Client Services on strategic planning and process improvement initiatives.
- Serve as primary HR contact for direct reports: insuring full compliance with MRP’s HR policies.
- Serve as primary contact for HR with direct reports for disciplinary purposes related to inadequate job performance or other issues.
REQUIRED SKILLS
- In depth sales experience with a demonstrable ability to coach.
- A solution driven team player who brings solutions and not problems.
- Excellent command of the English language, speaking, reading, writing.
- In depth sales experience and or managerial experience.
- Affinity for and strong skill set in coaching and training
- Strong interpersonal skills and time management skills.
- People management through a professional and confidential manner.
- Innovative thinker with the ability to create, develop and implement new ideas.
- Technically strong using MS Office, Outlook, Word, Excel, PowerPoint.
DESIREABLE
- Degree in Tech, Business, Marketing.
- Functional experience utilising a CRM; Siebel and Salesforce would be a plus
*This is an overview of the position scope and requirements. Although thorough in nature, it should not be considered exhaustive.
mrp is an equal opportunity employer.
