Sco Community Health Worker, Fall River (Portuguese Speaker Preferred)

Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.
Job Summary
The Community Health Worker I (CHW-I) assist members in managing their health goals in the community. The CHW works collaboratively with team members of Point32Health to increase member's knowledge, motivation, and adherence to key components of their health care. The Clinical Community Health Worker I will arrange, coordinate, evaluate, and advocate for safety net services that provide for basic needs such as education, housing, healthcare, legal, transportation and counseling assistance.
Key Responsibilities/Duties - what you will be doing

• Provides culturally appropriate health education, information, and outreach in community settings. This includes homes, schools, clinics, shelters, local business, and community centers.
• Bridges the gap between communities and health and human services by increasing members health knowledge and ability to be self-reliant.
• Identify gaps pertaining to Health-Related Social Needs (HRSN) that create barriers to member's care and influence unmet needs.
• Responsible for assessing health risk to inform the member's care plan and work with care teams on key care management/care coordination decisions.
• Assists member in navigating state and federal benefits and applying for them when member meets eligibility qualifications.
• Assists members in accessing Community Based Organization resources with referrals and warm hand-offs.
• Advocates for members to overcome HRSN barriers such as housing, food insecurity, legal aid, access to health care, and HRSN affecting member's health.
• Uses recovery strategies, including but not limited to: motivational interviewing, empathic listening, harm reduction, positive behavioral support techniques, limit setting and strength-based approaches to support members in attaining stated goals.
• Participates in on-going education and training to improve skills and role-specific certifications or specialization.
• Attends and participates in meetings to ensure policies, procedures, and workflows are up to date and advises on revisions needed.
• Participates in member and provider education and outreach campaigns as assigned.
• Provides direct services to the member, including but not limited to:
  • 1:1 informal health education counseling.
  • Chronic diseases counseling.
  • Social support.
  • Care coordination and provider navigation.
  • Health services enrollment and health insurance navigation skills.
  • Promotes preventive health screenings.
  • Assists with completion of Advanced Directives.
• Maintains growth and development through involvement in self-directed learning and ongoing community activities.
• Community Health Worker trainings and annual competencies.
• Other duties and projects assigned as needed.

Qualifications - what you need to perform the job
EDUCATION, CERTIFICATION AND LICENSURE:

• Associates or bachelor's degree in an allied health discipline (e.g., Health Education, Human Services, Public Health, Community Health, Social Work, etc.) or minimum 5 years' experience in a Human Services-related field may be considered in lieu of education.
• Credentialed by the Board of Certification of Community Health Workers (CHW certificate) or willing to obtain with assistance of leadership team within one year of employment.

EXPERIENCE (minimum years required):

• 1 - 3 years' experience in care coordination and/or case/care management.

• Experience with Motivational Interviewing and working with individuals in different Stages of Change strongly preferred.
• Previous community-based internship experience a plus.

SKILL REQUIREMENTS:

• Excellent written and verbal communication skills.
• Working knowledge of Microsoft Office applications.
• Excellent organizational skills.
• Ability to utilize an Electronic Medical Record.
• Understanding of the managed care environment with focus on the Medicare/Medicaid population.
• Knowledge of social determinants of health, health equity, welfare reform, homelessness, and community resources to address basic needs such as housing, food, transportation, clothing strongly preferred.
• Knowledge of barriers encountered by low-income and culturally/ ethnically diverse families.
• Demonstrated understanding of community services and navigating the healthcare system.
• Proficient understanding of federal programs namely, The Affordable Care Act, MassHealth, Social Security and Social Security Disability Insurance
• Bilingual or Multi-lingual
• Medical terminology a plus

WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel):

• Must be able to work under normal office conditions and remote work as required.
• Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
• May be required to work additional hours beyond standard work schedule.
• Personal vehicle with current insurance.
• Valid driver's license in good standing with a safe driving record.
• 75% home, 25% office with travel to member/provider locations in Massachusetts as required
• COVID Policy Please note: We encourage all Point32Health colleagues to follow CDC guidance about COVID-19 vaccines, boosters, isolation and masking. Point32Health reserves the right to adjust its requirements in response to COVID-19 trends in the communities we serve.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
Salary Range
Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a broad range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; equity with internal colleagues; and other conditions of employment. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company's sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

• Medical, dental and vision coverage
• Retirement plans
• Paid time off
• Employer-paid life and disability insurance with additional buy-up coverage options
• Tuition program
• Well-being benefits
• Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do-from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.