Scheduling Manager

The Clinical Scheduling Manager role at HANDS Center for Autism, LLC is a fast-paced position responsible for overseeing and scheduling Behavior Therapists based on client and staff availability.

Job Requirements:

Good interpersonal skills and a cooperative attitude

Ability to thrive in fast-pace environment

Excellent communication

Excellent problem-solving skills

Ability to prioritize and respond to important tasks quickly

A professional, yet friendly phone demeanor

Strong attention to detail

Duties Include:

Using scheduling software to schedule staff personnel in clinic and community settings

Maintaining client database of locations and contacts

Communicating schedule updates to families and staff in a timely manner

Fielding incoming communications (phone calls/text messages/emails) from families and staff for call outs and/or schedule updates

Manage scheduling of therapy services for all locations (clients & staff)

Discuss scheduling and availability with families and track their needs

Send out introduction emails once admission has been scheduled

Monthly outreach to clients/guardians to ensure most updated schedules are accurate

Reach out to clinicians regularly to see who needs more hours or has schedule change requests

Assist clinical staff with any scheduling issues or concerns (including data entry into CentralReach)

Build relationships with families and staff

Work closely with Administration, Clinical and Intake departments when it comes to issues that will affect scheduling

Must be ready, willing, and able to assist other staff members and/or families with their needs outside of your daily tasks including answering scheduling issues after hours or on weekends.

Maintain polite and professional communication via phone and e-mail

Skills and Qualifications

Previous management experience preferred.

1 year experience in scheduling required (preferred ABA)

Previous scheduling experience and college degree preferred.

Working knowledge of Microsoft Office applications (e.g., Word, Excel, Outlook)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Healthcare setting:

• Clinic

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Relocate:

• Durham, NC 27713: Relocate before starting work (Required)

Work Location: Hybrid remote in Durham, NC 27713