Scheduling Director

Overview:
We are seeking a dedicated and entrepreneurial Care Director to join our dynamic team at a leading home care agency. Our mission is to assist seniors, family caregivers, and those with disabilities, ensuring they lead independent lives with the support of skilled and competent care providers. The Care Director plays a pivotal role in this mission, acting as a bridge between clients, families, and care staff to deliver exceptional care services. This position offers a unique opportunity for individuals with a background in caregiving and a desire to take on a leadership role, akin to operating their own business unit within the company.

Key Responsibilities:

• Recruitment and Team Building: Hire and assemble a competent care team. Conduct interviews, ensuring candidates align with our values and standards of care.
• Training and Orientation: Lead orientation sessions for new hires, preparing them for their roles and ensuring they understand company policies and client needs.
• Client and Family Coordination: Serve as the primary liaison between clients/families and the care team. Understand and coordinate care plans in partnership with clients, families, and caseworkers.
• Scheduling: Create and manage monthly schedules for your team, ensuring consistent and reliable care delivery.
• Quality Assurance: Oversee the quality of care provided by your team, implementing measures to maintain and improve care standards.
• Emergency Coverage: Manage call-ins and arrange for coverage, stepping in to provide care directly to clients if necessary.
• Client Acquisition: Leverage relationships with caseworkers and other professionals to source new clients.
• Safety and Compliance: Monitor for any signs of abuse/neglect among clients and staff, reporting incidents in accordance with company guidelines and regulatory requirements.
• Incentive Program Management: Operate within an incentivized model, driving the success of your team. Achieve set milestones for care hours managed, with rewards based on performance and billing margins.
• Operational Autonomy: Enjoy full control over hiring, client management, and team coordination, with the support of back-end business processes such as benefits, payroll, billing, HR, supplies, and technology.

Qualifications:

• 5-8 years of experience as a caregiver or CNA, with supervisor or lead experience highly preferred.
• Strong competency in using technology tools and communication platforms.
• Excellent communication skills, capable of building strong relationships with clients, families, and staff.
• Demonstrated ability to work independently, manage time effectively, and 'hustle' to meet the demands of the role.
• Commitment to long-term growth with the company, showing an entrepreneurial spirit and the ability to adapt to varying schedules.

What We Offer:

• The opportunity to lead your team like a franchise owner, with significant autonomy and the potential for substantial incentives.
• Support from the company in terms of continuous client and resume flow, ensuring you have the resources needed for success.
• A commitment to your empowerment, incentivization, and trust, with comprehensive back-end support to free you to focus on client and team management.

Job Type: Full-time

Pay: $45,075.71 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Home care: 4 years (Required)

Work Location: In person