Scheduling Coordinator- Full Time, Remote- Trinity Health, Mid-Atlantic

Employment Type:
Full timeShift:
Description:
**After (3) three months of on-site training at our 41 University Drive location in Newtown, PA this role will be remote.
Ongoing, there is a requirement to be on-site when needed for team meetings, trainings, etc.
Trinity Health Mid-Atlantic, is looking for an experienced Scheduling Coordinator to join our Patient Access team!
Employment Type:
Full Time
Shift:
40hrs/wk, days. Monday-Friday, shift times to be discussed, based on department needs. Remote opportunity.
Job Description Summary:
Under the direction of the Regional Patient Access Call Center Manager, the Scheduling Coordinator is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes:
Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne.
The Scheduling Coordinator is responsible to ensure all department policies and workflows are enforced, assist Regional manager in monitoring the accuracy of scheduled appointments, ensure accurate timekeeping for team using Kronos, and assist with the overall training and updating of workflow for the department.

• Assist manager in monitoring call handling software and real time reports to ensure calls are being answered within SLA guidelines with the ability to make sound business decisions quickly based on the inbound call volume and/or staffing changes.
• Accurately schedule appointments using scheduling protocols and insurance requirements via current HIS (Health Information System). Collects and documents all required demographic and financial information. Appropriately activates pre-registration.
• Completes scheduling of appointment, pre-registration, insurance verification and authorization requirements with collection of out of pocket payments as applicable based on Bronze Standard.
• Analyze patient insurance(s), identifies the correct insurance plan, selects appropriately from HIS insurance and plan selections and documents correct insurance order. Applies recurring visit processing according to protocol.
• Screens outpatient visits for medical necessity and issues Advanced Beneficiary Notice as appropriate for Medicare primary outpatients. Provides cost estimates. Collects and documents Medicare Questionnaire and obtains information from the patient if third party payers need to be billed (i.e. worker's compensation, motor vehicle accidents and any other applicable payer).
• Financial Advocacy: Screens all patients self-pay & out of network patients using approved technology. Provides information for follow up and referral to the RHM Medicaid Vendor and/or Benefit Advocate as appropriate. Initiates payment plans and obtains payment. Informs and explains all applicable government and private funding programs and other cash payment plans or discounts to the patient and/or family. Incorporates point of service (POS) collection processes into daily functions.

Requirements:

• High School Diploma or equivalent. Some college preferred
• Must possess a comprehensive knowledge of multiple scheduling systems and have demonstrated proficiency in complex diagnostic testing appointment scheduling processes with a minimum of five plus (5) years of scheduling experience in an acute care setting
• Experience in complex facility based ancillary testing across multiple facilities/states
• Ability to schedule for multiple facilities with significant variants in protocols
• Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures
• Preferred NAHAM CHAA or AAHAM CRCS certification

We offer a competitive salary and comprehensive benefits including:

• Medical, Dental, & Vision Coverage
• Retirement Savings Program
• Paid Time Off
• Tuition Reimbursement
• Free Parking
• And more!

Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.