Scheduling Coordinator

The Scheduling Professional is responsible for coordinating schedules for the installation of SmartHome systems.

Essential Job Functions and Qualifications

• Maintain a clean-cut and professional appearance.
• Express a desire to actively learn systems, problem-solve, and provide excellent customer service.
• Possess working knowledge of Microsoft Office Applications, basic computer networks, and other necessary technologies.
• Preferably, have experience in similar fields.
• Exhibit excellent verbal and written communication skills.
• Display strong attention to detail and accuracy.
• Demonstrate the ability to work independently on assigned duties.
• Showcase exceptional organization and time management skills.
• Ensure regular full-time work attendance.
• Exhibit the ability to use a telephone, computer, and other required technology.
• Be capable of remaining stationary for at least 50% of the time.
• Constantly engage in sitting, walking, talking, use of fingers and arms, mental awareness, and hearing.
• Ensure corrected vision and hearing are within the normal range.
• Exhibit mental alertness and situational awareness.
• Possess a valid Driver’s license and a good driving record.
• Meet company drug screen requirements and pass AESBL background check.
• Must be fluent in English.
• Demonstrate the ability to communicate clearly.

Responsibilities

• Conduct yourself with the highest standards of ethics and professionalism.
• Process scheduling requests via purchase orders and individual sales.
• Contact customers for scheduling.
• Match the needs of the customer with the availability of an appropriately skilled field professional and parts to complete the job.
• Reschedule jobs when changes occur.
• Check-in with the Supervisor daily to discuss the day’s schedule and address any issues, questions, or concerns.
• Document the outcome of each task or project, along with any issues or concerns, and resolve customer issues.
• Build relationships and promote excellent customer service, integrity, and professionalism.
• Perform essential job functions in an environment that may include increased levels of work-related stress.
• Complete other projects, opportunities, and reports assigned by the supervisor.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Project management: 1 year (Preferred)
• Microsoft Office: 1 year (Required)
• Customer service: 1 year (Required)

Ability to Commute:

• Hoover, AL 35244 (Required)

Ability to Relocate:

• Hoover, AL 35244: Relocate before starting work (Required)

Work Location: In person