Scheduling Assistant

The Scheduling Assistant is responsible for scheduling program activities and providing administrative support to the Customer Engagement Team within the Residential Department of the Center for Energy and Environment. This includes scheduling visits, attending meetings, coordinating homeowner communications, communicating with applicable utility/client staff, and entering customer information into software systems. This position is customer facing and works in a fast-paced environment. The Scheduling Assistant will work with all levels within the organization to facilitate the scheduling and general communications with program participants and works daily with Home Energy Squad field staff and Energy Advisors to ensure a robust customer experience. As part of the residential department administrative team, this position may also assist with overflow work, assigned from residential programs within CEE.
This is a regular, full-time position that provides a wide range of benefits including Paid Time Off (PTO), medical, dental, life and long-term disability insurance, and a retirement plan.

Background:

CEE is a data-driven, consumer-focused, and community-based clean energy nonprofit with locations in the North Loop of Minneapolis and St. Paul's Midway. For nearly 40 years, CEE has collaborated with utilities, governments, nonprofits, and businesses to deliver actionable research and innovative programs that reduce energy waste and harmful emissions. We’ve established a national reputation for innovation and excellence in program implementation, our emerging technology and field research team, our involvement and expertise with local and state policy work, and our work with communities. We collaborate regularly with partners and employ curious people who share a passion for the organization’s mission. Our workplace invites open door communications, respect for diverse backgrounds and points of view, and an emphasis on work-life balance. Our staff includes creative and pragmatic environmentalists, program developers and implementers, engineers and technical experts and research professionals. Our organizational culture is professional but easy-going, with a deep emphasis on collaboration, innovation, and technical expertise. We're proud to operate in Minnesota, a national leader in clean energy and energy efficiency, and increasingly employ staff across the nation.

Responsibilities:

• Accurate and timely scheduling of Residential energy visits
• Perform customer communications by phone, email, and text in a pleasant and professional manner
• Perform accurate data entry, client information uploads and prepare and edit reports
• Provide support to residential staff
• Complete accurate and timely data entry with special emphasis on information security
• Dispatch schedule changes as needed to field crews
• Perform administrative tasks across the Residential Department
• Understand and adhere to corporate policies and procedures, attend trainings as requested, and read corporate wide emails and correspondence
• Other duties as assigned or apparent

Qualifications/Job Requirements:

• Computer skills and high comfort level with modern office technology
• Experience with Salesforce, scheduling software, other databases or CRMs is helpful
• Excellent and personable communication skills in email, over the phone, via text and in person
• Showcase strong time-management and organizational skills, with the ability to meet deadlines and work in team settings with frequent interruptions.
• Display genuine interest in residential energy efficiency and a willingness to expand your knowledge base on the subject.
• Routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Requires ability to sit; use hands to grip, handle, or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee must occasionally lift or move up to 15 pounds.
• Primary working hours can be done in office or remotely after training and will generally follow the Residential Department’s remote work policies

Preferred Qualifications

• Seeking candidates proficient in speaking Hmong, Somali and Spanish
• Experience with Salesforce

Compensation:
Depending on qualifications and experience, the starting pay for this position will be approximately $20.50 per hour.

Center for Energy and Environment seeks to enrich the diversity of the CEE community and encourages applicants from a wide range of backgrounds to apply. CEE is long noted for its research, policy advocacy and programming to provide practical energy solutions for homes, businesses and communities.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)