Scheduler/Intake Coordinator

Join our growing team at ALC Primary Care at Home!

Job Description Summary

Responsible for intake, scheduling, performing data entry and providing customer service to patients, family members/caregivers, and providers.

Essential Job Functions/Responsibilities

• Demonstrates professional conduct and ethics according to the agency policy and procedure.
• Maintains confidentiality of patient information and all agency operations.
• Performs clerical functions such as obtaining and/or completing appropriate paperwork, filing, copying, scanning, and tracking.
• Intake, gathering new patient paperwork, consents, medical history, entering new referrals into EMR and verifying insurance coverage.
• Schedules patient visits according to company policy and procedures for providers.
• Data input of schedules and client information into company EMR system daily.
• Confirms patient visits and completes chart preparation.
• Oversees caseload count daily for each provider.
• Collaborates daily with providers on schedules and issues.
• Ensures effective communication and positive working relationships with personnel from all areas of the company to maintain coordination of patient visits.
• Responsible for day-to-day staffing of patients to include scheduling reoccurring monthly, quarterly, and annual visit types according to CMS guidelines.
• Documented scheduled and completed visit types in ACO portal.
• Prepares and submits timely census and scheduling reports as required.
• Responds to client/employee problems as requested and represents the department in a courteous and professional manner.
• Ensures the rearrangement of missed visits and/or scheduling changes.
• Responds to patient/family member/caregiver concerns in a timely manner.
• Participates in in-service education, quality assessment activities and other staff meetings as required.
• Complies with all regulatory requirements, work rules and policies.
• Performs other related duties as assigned.

Position Qualifications

• High School Diploma or equivalent home health experience (one year).
• Scheduling experience preferred.
• Must be self-motivated, detailed, and accurate and have the ability to multitask.
• Able to work autonomously with minimum supervision in a fast-paced environment.
• Ability to plan and organize time effectively.
• Ability to deal effectively and courteously with clients, families, and co-workers.
• Demonstrates organizational skills.
• Demonstrates time management skills, and interpersonal skills.
• Effective verbal and written communication and data entry skills.
• Able to work in a team setting.

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Medical specialties:

• Geriatrics
• Internal Medicine
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• healthcare intake: 1 year (Preferred)
• Healthcare scheduling: 1 year (Required)

Work Location: In person