Address
Form of workJob Description
Essential Functions:
- Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
- Communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
- Updates case boxes, applicable work order/case tracking system (i.e., Elektra, DL+), and applicable customer management system to reflect changes in shipping dates.
- Creates modeless case pan; coordinates with digital team for model printing.
- Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
- Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Technical Advisors to ensure completion of rush cases.
- Informs next working shift of important production updates.
- Ensure case contains RX photos; prints RX photos and locates case in order to combine materials if needed.
- Utilizes GO Location Scan to keep track of cases location and status on production floor.
- Prints/reprints prescriptions from work order/case tracking system as necessary.
- Performs other related duties and projects as business needs require at direction of management.The preceding functions have been provided as examples of the type of work performed by employees assigned to this job classification. Management reserves the right to add, subtract, or change the job functions.
Education and Experience:
- High school diploma or equivalent.
Special Requirements/Certification:
- Ability to pass in-house Customer Service Test.
- Ability to pass in-house Phone Skills Test.
Pay Range: $18.00-$18.00p/hr
