Scheduler I (Monday Through Friday 8:30Am To 5:30Pm)

Position Responsibilities and Duties:

• Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
• Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
• Communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
• Communicates relevant information regarding issues or changes with case to Dental Technicians, Team Members, and Managers in a prompt, articulate manner.
• Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
• Monitors rush case flow to ensure cases with impending ship dates are completed on time.
• Checks models against their associated cases to verify case/model association is correct.
• Resolves case mix-up issues by identifying, locating, and correctly matching models to associated cases.
• Assists Dental Technicians with resolving discrepancies in case work orders versus prescription direction.
• Works closely with Technical Advisors to ensure highest level of customer service is provided to Doctors.

Minimum Skills and Requirements:

• Must be able to work shift listed above.
• Previous customer service experience, a plus
• Ability to pass in-house Customer Service Test.
• Ability to pass in-house Phone Skills Test.
• Ability to pass Typing Test.
• Proficient English verbal communication skills, including professional telephone manner.
• Knowledge of dentistry and dental industry, a plus.
• Proficient interpersonal skills to provide quality customer service to internal and external customers.
• Ability to diffuse emotionally charged communication