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SalaryBase Pay Range:
$16.28 - $24.34 Job Description:
The Scheduler I is a Full Time, Regular position working day shift Monday-Friday with rotating Saturdays and the Valley Center Imaging Center.
Summary: Schedulers are responsible for assisting patients and referring physicians and their staff in scheduling exams at an Inland Imaging facility. The scheduling department is generally the first contact with Inland Imaging so the Scheduler must present a friendly, courteous and professional demeanor.
Essential Duties / Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Provides high quality customer service by:
- Listening to patients’ and referring providers’ requests for exams, times and locations
- Asking the appropriate questions to get information needed to schedule exams
- Relaying exam specific patient preparatory information as appropriate
- Completes phone call with a professional closing
- Update patient demographics as needed
- Add patient’s current insurance information and update as needed
- Verify insurance eligibility for all exams
- Knowledge of which insurance carries require prior authorization and for which exams
- Schedules requested exams to maximize equipment utilization by time and location, review open slots
- Ability to schedule, prep, and knowledge of all General Exams
- Ability to use multiple resources and or applications to obtain necessary information for scheduled exams
- Knowledge of when to order Labs or a History physical for an exam
- Frequent interaction with Radiologist, Nurses, and Technologist
- Communicates changes in the patient schedule, STATS, nurse requirements, add-ons, etc... to appropriate parties
- Reviews next days assigned schedule to:
- Maximize equipment utilization by time, location and specialty slot
- Account for changes in the physicians schedule
- Calls patients to re-schedule exams as needed
- Ability to handle high call volume while maintaining efficiency and accuracy when scheduling exams
- Calls patients to schedule exams and makes follow up calls as needed
- Verify and or clarify orders with referring provider prior to scheduling
- Identifies faxes from scheduling fax server sent in by referring providers and renames with standard nomenclature
- Routes faxes/orders to appropriate scheduling fax queue for processing
- Coordinates patient care between technologists and clerical staff to facilitate a smooth workflow
- Acts as a liaison between staff, management and physicians
- Greets and welcomes all patients and visitors
- Ensures patients are check in and “arrived” for their exam
- Process patient payments
- This position may be required to work in a hospital, urgent care or clinical setting.
- Performs other duties as assigned
General Duties and Responsibilities:
- Ability to maintain strict confidentiality within the Inland Imaging companies and Inland’s customers.
- Honest, pleasant manner and good personal hygiene.
- Free of alcohol and drug abuse.
- Valid state driver’s license and proof of insurance.
- Excellent communication and interpersonal skills.
- Detail oriented; ability to multi-task; organized and able to work in a fast paced environment.
- Demonstrates self-directed learning and participation in continuing education through professional journals, approved seminars, etc.
- Ability to consider individual needs in communication with and assessment and treatment of patients of all ages.
- Adheres to departmental standards and personnel policies by demonstrating professional demeanor in conduct and appearance.
- Follows company departmental standards and personnel policies by using good teamwork and communication skills to help identify concerns and solutions, assisting where needed to ensure a smooth functioning department.
- Follows all Health and Safety policies and guidelines of Inland Imaging or its partners depending on work location.
- Performs other duties as required by displaying team spirit and self-growth, accepting and performing other projects and responsibilities, and requesting other projects and responsibilities.
- Attendance is required for this position.
- Rotates to other shifts and locations as needed.
Supervisory Responsibilities:
- There is no supervisory responsibility in this position
Advocacy:
Treats all patients with dignity and respect Provides excellent customer service Conforms to Joint Commission and HIPAA regulations Complies with PHI (Protected Health Information) Demonstrates the Inland Imaging Core Values
- Show We Care, Do The Right Thing, Maximize Individual Potential, Always Aim Higher
Qualifications:
- Education: High School Diploma/GED required
- Experience:
- Two years previous scheduling or medical office experience desired
- Anatomy and medical terminology preferred.
- Medical office experience preferred.
- Understanding of procedures to be read by radiologist preferred.
- Computer Skills: Experience with the following computer applications is highly desired: Outlook; Kronos; IDXterm; Flowcast; Intranet
- Background Check:
- Must be able to pass a background check required by RCW 43.43.830-840 to work with children under the age of 16, developmentally disabled persons or vulnerable adults
- In order to comply with provisions set forth in Sections 1128 and 1156 of the Social Security Act, all new employees of Inland Imaging Clinical Associates, LLC will be checked against the LIST OF EXCLUDED INDIVIDUALS provided by the Department of Health & Human Services, Office of the Inspector General (OIG). Employees must not be included on this list.
- Drug Test: Eligible employees must be able to pass a post-offer, pre-employment drug test which includes Marijuana.
Nuvodia/Inland is an EEO employer...
