Scheduler - Home Care

Home Care Scheduler

Amada Senior Care, Geneva is a leading provider of home Care / Caregiving services dedicated to enhancing the quality of life for our clients. We prioritize compassionate care and are committed to ensuring a supportive and nurturing environment for both our clients and our team.

We are looking for a motivated Scheduler to become part of our growing team.

Do you enjoy working with people in a fast-paced, yet supportive environment? Would you like to make a difference in the lives of seniors and their families? Amada Senior Care, Geneva is seeking to add a Caregiver Scheduler to join our team!

As a key member of our office team, the Scheduler works closely with clients and their families to accurately plan and coordinate their caregiver’s schedule. The Scheduler will optimize productivity while managing schedules and handle calls from current and prospective clients.

Job Responsibilities:

·Schedule shifts by matching caregiver qualifications and availability to clients’ needs

·Communicate new assignments and/or schedule changes to caregivers and clients

·Identify and address scheduling issues (i.e. call offs, no shows etc.)

·Report to Supervisor who is the best candidate for Caregiver of the Month

·Coordinate monthly Caregiver Birthday Policy

·Work under time pressure and manage multiple demands simultaneously

·Follow-up with prospective clients over the phone and complete Intake Form

·Rotating weekend on-call work will be required

·May be required to do interviews with prospective caregiver applicants

Successful applicants should meet these requirements:

• · Experience in Home Care
• Exceptional Customer Service Skills
• Be computer savvy
• Be willing to learn our scheduling software
• · Have excellent telephone and written communication skills
• · Have experience working with clients in a professional setting
• Detail Oriented
• Highly Organized
• Be reliable, responsive and convey a high degree of trust and empathy for every client and caregiver.
• ·Report to Administrator who would be the best candidate for employee recognition programs.
• ·Coordinate & Assist with setting appointments for Customer Service/Care Coordination visits.
• ·Enter and record Key Performance Indicators (KPIs)
• ·Come to weekly staff meetings prepared to discuss Staffing
• Coordinate with Recruiter needs/concerns/challenges, and Clean up caregiver and Client census (weekly)

Amada Senior Care is an equal opportunity employer and values diversity.

Job Type: Full-time

Pay: From $45,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Rotating weekends
• Weekends as needed

Application Question(s):

• Willing to work in the office starting at 7:00 AM
• How Many Years of Home Care Experience do you have?
• How Many years of Scheduling Experience do you have?

Education:

• High school or equivalent (Preferred)

Work Location: In person