SAP - Operations Program Specialist

We help the world run better

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Purpose and Objective of Job:

The Operations Specialist is responsible for the end-to-end operations and logistics required to run academy programs effectively. This is done in close alignment with the respective faculty teams as well as the rest of the academy operations team.

Position Responsibilities:

• Take charge and execute all operational support for assigned Academy program.
• Analyze existing processes, define improvements, develop new processes and champion usage.
• Manage expectations, timelines, stakeholders, communication, and risks for effective decision-making and project/program
• Drive accountability for smooth end-to-end process execution during all phases of the Academy experience. 
• Establish yourself as a trusted advisor to the Academy staff, Associates and External Vendors, understanding core requirements to achieve a world class Academy experience.

• Identify, define, and execute projects designed to address and improve operational bottlenecks, gaps, or deficiencies.
• Enhance and contribute to the associates’ Academy experience and key Academy wide events such as CSR, Executive visits, Capstones, Graduations

• Enable Faculty to leverage, adopt, and adhere to defined Service Level Agreements and tools such as Airtable, Mural, and Canvas.

• Actively contribute to the one team spirit. Share successes, learnings, and best practices beyond internal borders or silos.

Candidate must possess the following skills and competencies:

• An excellent communicator with strong empathy and the ability to motivate and influence individuals
• Embodies SAP Passions
• Presentation skills: Effective in formal and informal presentation settings;
• Detailed oriented and thorough when executing tasks
• Proficient in MS Office and quick in adopting new tools and technologies
• Global cultural awareness and respect
• Values Diversity; fosters a climate of inclusion within the team and when engaging with program associates.
• Team orientation: build strong relationships at every level of the organization and act as a strong motivator within the team to deliver high quality work
• Effective problem-solving skills to deliver projects on scope, on time and on quality
• Ability to operate effectively in a complex matrix environment both virtually as well as in-person.
• Receptive to feedback and continuous improvement to achieve team goals.
• Proactive and a self-starter; passionate for innovation
• Strong interpersonal skills

Experience Requirements

• 5 years of professional working experience preferably in a project management capacity
• Experience working within operations related fields is an advantage
• English: Fluent (Able to fluently understand and communicate verbally and in writing)

• University degree and/or Professional Training & Certification

We build breakthroughs together

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 97,000 - 213,800 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 385294  | Work Area: Sales Operations  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations:  #LI-Hybrid