Job Description
Job Description
Salon Manager
- Assist with new stylist's training needs.
- Liaison between client and stylist on hair styling requests that the stylist may need assistance with.
- Aid in training salon assistants and evaluating progress through the Versus training check-off list.
- Report training issues or learning deficits to the Salon Manager to evaluate collectively.
- Assisted in conducting training classes with the Salon Manager once a quarter.
- Give input on the stylist’s performance for quarterly evaluations.
- Communicate with the Salon Manager on training issues stylists must implement to ensure client satisfaction.
- Handling escalated disputes between stylists and clients, informing the assistant manager for documentation.
- Human resources and Recruitment of new talent
- Payroll
- Handling disciplinary issues with staff, some with or without Assistant Salon Manager notification.
- The artistic Director of hair styling within the salon maintains an on-trend vision.
- Training of all stylists on service and retail.
- Assessing stylist's deficits by implementing specific training on an individual basis(one-on-one)
- Staff evaluations on performance, including client, retail, and service sales.
- Handling escalated disputes between stylists and clients.
- Ensuring client satisfaction with all hair services.
- Approving visual pictures for promotion for the salon.
- Ensuring a good flow between staff, allocation of time for services, and overall Job Type: Full-time
Responsibilities
* Manage systems and procedures for the salon daily and oversee all aspects of general salon coordination.
* Maintains confidentiality in all aspects of client, staff, and salon business information.
* Correspondence to all inquiries via telephone, all social media, and email regarding client inquiries
* Coordinate and maintain records for staff, including monthly staff evaluations
* Input in developing in-salon promotions and advertising as scheduled.
* Monitor inventory weekly to provide purchasing needs.
* Maintaining / Reviewing all client scheduling and inquiries, confirming services, and verifying the correct time allotted for services to make sure the salon is at its maximum profit capability
Thank you for your interest in Versus Salon!