Salesforce Engineer

Who we are:
The Association of American Medical Colleges is a not-for-profit association dedicated to transforming health care by supporting the entire spectrum of medical education, medical research, and patient care conducted by our member institutions. We are dedicated to the communities we serve and steadfast in our goal to improve the health of all. The AAMC strives to make a positive impact not only in your career, but in your life. We offer a comprehensive benefits package which features:
• Significant employer 403(b) contribution
• Public transportation subsidy
• Generous paid time off program Tuition reimbursement
• Wellness program that includes: discounted gym membership, onsite yoga and sponsored sports teams
Why us, why now?
The Salesforce Engineer is a Salesforce product and platform expert. This position works across several business clusters within AAMC to understand needs and collaborate with IT colleagues on the Nimble AMS team to address them with viable and sustainable solutions. This is a hands-on role and will require participation in active configuration of the platform components as needed. Key duties and responsibilities include:

• Serve as primary system administrator for a Salesforce.com environment with 180 users.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine operational tasks.
• Create and administer forms using the FormAssembly tool.
• Complete regular internal system audits and prepare for upgrades.
• Assist in resolving Salesforce integration challenges with other SaaS applications and resolve data discrepancies.
• Assist with data import requests from business units and identify potential issues with data stored in Salesforce.
• Prepare architecture documentation and diagrams such as data flows across integrations.
• Support business customers by researching, identifying, and leveraging enabling technology.
• Coordinate the evaluation, scope, and completion of new development requests.
• Work with organizational management team to establish suitable processes to support administrative, development, and change management activities.
• Represent stakeholder interests and coordinate their initiatives in line with road map objectives.
• Assist in training of new users and grow the Salesforce.com skill set across the organization.
• Effectively liaise between our users, vendors, and the application development teams.
• Create and maintain JIRA user stories to ensure accurate documentation and perform technical grooming.
• Provide technical support for Marketing Cloud initiatives.

How will you make an impact?

• Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
• Creative and analytical thinking with strong problem-solving skills.
• Exceptional verbal and written communication skills.
• Ability to communicate effectively at all levels of the organization.
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Ability to assess the impact of new requirements on Salesforce.com and affected upstream and downstream applications, systems, and processes.

What you'll bring to the role:

• This position will include a combination of a Salesforce Engineer and Software Developer responsibilities. Will require a minimum of five years of experience as both a Salesforce.com administrator and Software Developer.
• Salesforce.com Admin (ADM201 and ADM211), Sales Cloud, Service Cloud and/or Developer certifications preferred. Marketing Cloud certifications and experience desired.
• Familiarity with managing user access management in Salesforce.
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom integration and objects, formula fields, Flow, Process Builder, Workflow, custom views, and other content of intermediate complexity.
• Manage automations that include Flows, Apex classes, APIs, and marketplace tools such as Cvent Salesforce App, Address verification tool, etc.
• Strong understanding of Salesforce.com best practices and functionality.
• Strong data management abilities with reporting and dashboard.
• Able to manage external facing websites built in Salesforce.
• A demonstrated ability to understand and articulate complex requirements.
• Experience with AMS or nonprofit processes preferred.
• Previous experience working in a SCRUM or Agile environment preferred.

Remote Work Eligibility
This position is eligible for remote work in the contiguous US
If a bachelor's degree is required, related work experience may be substituted in some positions. One year of college course work at an accredited institution is equivalent to one year of related work experience.
The Association of American Medical Colleges (AAMC) is an Equal Opportunity/Affirmative Action Employer. The AAMC is committed to the policy of an equal employment opportunity in recruitment, hiring, career advancement, and all other personnel practices. The AAMC will not discriminate on the basis of race, color, sex, national origin, religion, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability, past or current military service, or any other legally protected characteristic.
Please attach a resume as part of the application process. It is important that files DO NOT include periods ( . ) within the file name.
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