AddressYour success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES:
The Principal Software Engineer - (Salesforce) will lead development efforts on Amtrak’s Salesforce Marketing Cloud and Data Cloud platforms. This role serves as our overall Innovation leader, so will be responsible to develop the organization’s innovation capabilities and foster a culture of innovation; act as the innovation champion for the entire organization; promote company-wide participation in the creation and protection of standard practices. This role will be critical to expanding our service offerings, identifying customers and their habits, improving operational capacity and large language processing.
ESSENTIAL FUNCTIONS:
- Leads the software development approach as an engineering exercise; confirms requirements are clear, follows a documented development methodology and makes sure a unit testing regimen is followed to deliver code per designs. Designs, builds and suggests architecture that will last beyond current initiative or product effort.
- Experience with Salesforce Marketing Cloud, Data Cloud/CDP, cloud data, and Integration studios
- Experience handling Calculated insights, customer segments, Campaign, Data streams, Data Models and Transforms
- Experience in Interaction studios and personalization
- Handling performance Improvement of Data Cloud
- Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
- Ensures that the design and application implementation meet security and QA standards.
- Creates and updates documentation as necessary to ensure architectures, designs and other descriptions are up to date and describes the as-deployed system.
- Ensures development teams are following applicable standards for methodologies, integration, tools, and testing.
- Protects Amtrak by following Information Security standards and applying consistently.
- Proactively recommends and provides ongoing maintenance of applications.
- Provides technical guidance or system process expertise.
- May manage vendor relationships that are required to provide operational support.
- May coordinate preventative maintenance activities between vendors, IT and the business, including the installation of service packs, patches, and hot fixes.
- Analyzes/monitors applications to ensure that the functionality and performance meets all product and service level requirements
MINIMUM QUALIFICATIONS:
- Bachelor’s Degree in computer science, information systems, Software Engineering or business management plus 7+ years relevant experience or 11+ years of relevant work experience in subject matter expert capacity required to satisfy education and experience requirements.
- Exp with SQL queries and integration between Salesforce/marketing/data cloud
- Extensive knowledge of Salesforce CDP (or C360) experience
- Experience creating and improving Marketing Cloud data model and architecture
- Experience with data analysis/data engineering
- Knowledge of Salesforce Marketing Cloud (SFMC)
- Experience implementing automated solutions utilizing Marketing Cloud Server-Side Java Script (SSJS)
- Master with SQL and robust understanding of Marketing Cloud's contact data model
- Strength in various Marketing Cloud areas - Email Studio, Automation Studio, Mobile Studio, Journey Builder, MC Connect, Audience Builder, Data Extensions, etc.
- Certification as a Salesforce Marketing Cloud Developer and/or Marketing Cloud Consultant required
- Strength in various Data Cloud areas – Data Streams, Calculated Insights, Segments, Data Models, Transform, etc.
- Awareness of AWS and interaction with Salesforce services (CDP, Service Cloud, Marketing Cloud, Streaming)
- Very strong documentation and communication skills.
- Ability to articulate complex architectures in completeness and detail that demonstrate a mastery of the topic.
- Extensive experience with Agile methodologies and techniques including SCRUM and SAFE frameworks
- Ability to work well under deadlines and in a flexible environment.
- Must possess the ability to utilize adaptable communication skills to effectively translate between technical and business language.
- Must possess the skill to educate project team members on business unit goals and objectives and educate the business on the value of information technology.
- Ability to identify, propose and oversee the execution of business solutions as well as interpret documents communicating business needs and requirements.
- Must possess the skill to assess the client needs through direct interaction and identify opportunities to develop the business through effective use of technology.
- Excellent troubleshooting, analysis, and problem-solving skills.
PREFERRED QUALIFICATIONS:
- 9+ years of relevant experience in a subject matter expert capacity.
- Certification in Salesforce Data Cloud preferred
- Familiarity with multi-org connector and Marketing Cloud API
- Front-end development building Cloud Pages utilizing HTML, CSS, JavaScript and AMPScript
- Experience with object-oriented program languages APEX, Visualforce, JQuery, SOQL and SQL queries
- Master’s Degree
WORK ENVIRONMENT:
- Work is performed remotely.
- May require travel up to 10% of the time.
COMMUNICATIONS AND INTERPERSONAL SKILLS:
Must have excellent oral and written communication skills.
The salary/hourly range is $124,600 - $161,352. Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.
Requisition ID:160869
Posting Location(s):District of Columbia
Job Family/Function:Information Technology
Relocation Offered:No
Travel Requirements:Up to 25%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.
Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
