Salesforce Crm Administrator

Since 1996, Surgical Information Systems (“SIS”) has been dedicated to providing surgical care providers with the solutions and services they need to deliver improved operational, financial, and clinical outcomes.

Focused exclusively on perioperative IT, the SIS award-winning product suite[1] is built specifically for the perioperative environment and includes hospital and ASC-focused solutions covering perioperative Electronic Medical Records (EMRs), Anesthesia Information Management Systems (AIMS), ASC business management, and business intelligence and analytics solutions. Services include revenue cycle management to complement SIS’s software solutions.

SIS has been recognized by Black Book Research for eight consecutive years as the No. 1 ranked ASC Technology Vendor. SIS received the Best in KLAS 2022 Award in the ASC category for SIS Charts, SIS’ EHR solution. SIS has been recognized as one of the Top 100 Healthcare Technology Companies by The Healthcare Technology Report and as a Top Workplace US by Energage for three years in a row.

For more information, visit SISFirst.com.

[1]Black Book Research Rankings – “Top Technology Solutions: Ambulatory Surgical Centers” February 2020, “Top Technology Solutions: Ambulatory Surgical Centers” April 2019, “Top Ambulatory Electronic Health Records Solutions: Ambulatory Surgical Centers” April 2018, “Top Electronic Medical Records/Electronic Health Records Vendors” April 2017, & “Top Ambulatory Electronic Health Records Vendors Comparative Performance Result Set of Top EHR Vendors,” May 2016.

SIS, the SIS logo, and Surgical Information Systems are trademarks of Surgical Information Systems, LLC. AmkaiSolutions, AmkaiCharts, AmkaiOffice, and AmkaiAnalytics are trademarks of Amkai LLC. AdvantX, Vision, and SurgiSource are trademarks of SourceMedical Solutions, Inc. Other company and product names may be trademarks of their respective owner.

The Salesforce CRM Administrator will assist with the ongoing development and optimization of our Salesforce platform. The administrator will work cross functionally with multiple departments, including, but not limited to Sales, Marketing, and Services. This role is responsible for maintaining the CRM systems including updates, enhancements, building reports, managing dashboards, automations, and security. Monitors end-user usage of systems and data quality adherence to standards and performs administrative and user support tasks.

ESSENTIAL DUTIES/ RESPONSIBILITIES:

• Serve as a system administrator for the Salesforce environment with 200+ users
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
• Complete regular internal system audits and prepare for upgrades
• Work with Salesforce data feeds and other integrations
• Handle the preliminary analysis of new requests, including getting to the “why” behind the request, documenting requirements, and thinking through solution recommendations that may differ from the initial request.
• Work with management and other teams to maintain continuous Salesforce technology growth, and apply those new skills across the company
• Assist training new users; growing the Salesforce skill set across the organization; gather requirements from stakeholders and end users
• Work independently with members of the user community to define and document development requirements
• Excellent project management and change management skills; communication; execution; training and post change monitoring
• Will work with data manipulation for analysis and cleanup using Excel and other tools; will concentrate on; Data quality awareness
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details,
• Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications processes
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time

EDUCATION DESIRED:

Bachelor’s degree preferred or Associate degree and relevant work experience.

CERTIFICATIONS & LICENSES

• Salesforce Certified Administrator
• Salesforce Platform App Developer

SPECIFIC KNOWLEDGE & SKILLS REQUIRED:

• Minimum two years of experience as a Salesforce Administrator
• Certified Salesforce Administrator (ADM201)
• ETL utilizing Data Loader, Data Import Wizard, Excel
• Proven ability to design and implement new processes and facilitate user adoption.
• Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Strong understanding of Salesforce best practices and functionality
• Strong data management abilities
• A documented history of successfully driving projects to completion
• A demonstrated ability to understand and articulate complex requirements
• Previous experience working in a SCRUM or agile environment preferred

HIGHLY QUALIFIED CANDIDATES – Any of the following would be a plus:

• Advanced Data Analysis skills, such as Python and pandas.
• Agile/Scrum
• Salesforce CPQ
• Conga Composer
• Salesforce Surveys
• PowerBI or CRM Analytics
• Trailhead Superbadges (3 or more):
  • App Customization Specialist
  • Billing Specialist (CPQ)
  • Business Administration Specialist
  • Lightning Reports and Dashboards Specialist
  • Process Automation Specialist
  • Security Specialist
  • Service Cloud Specialist

We believe employees are our greatest asset and we empower them to make a difference in our business. Diversity and inclusion makes us all better. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, protected veteran status, and all other protected statuses.

Surgical Information Systems is an Equal Opportunity Employer and complies with applicable employment laws. M/F/D/V/SO are encouraged to apply.

At this time we are unable to sponsor H1B candidates

Experience

• 2 - 4 years: 2-4 years

Education

• Associates or better

• Bachelors or better