Salesforce Analyst And Administrator

POSITION TITLE:Salesforce Analyst and Administrator

FLSA CLASSIFICATION: Exempt

SUPERVISOR’S TITLE: Salesforce Design Engineer

Principal Function: The Salesforce Analyst and Administrator works in conjunction with the System Designer for the design and maintenance of the Salesforce platform. The developer will proactively engage in continuous improvement efforts for application design, support, code management, release management, and unit testing. You will play a critical role in managing and optimizing our Salesforce platform to support operational and strategic goals. You will collaborate with various departments to ensure efficient utilization of Salesforce, streamline processes, and enhance user experience.

Essential Duties and Responsibilities:

• Daily administration and support of the Salesforce platform
• Function as Tier 1 support for all issues related to the Salesforce platform including tracking identified problems through resolution.
• Works with the company’s staff and System Designer to translate user requirements into the installation and configuration of applications to meet end users’ needs.
• Works with the System Designer and the Salesforce Change Control Board on prioritization of that arise from the users’ needs.
• Provide technical support and training to Salesforce users across the company.
• Design and implement new methods, procedures, and systems to improve productivity, processing, and flow of information with end users.
• Maps key business processes to enable a comprehensive understanding of the staff’s need for IT support.
• Participate in the change and release management process by collaborating with peers and Quality Management to evaluate new configuration and manage changes to the platform including periodic validation.
• Ability to operate independently and in a group, including performing troubleshooting on issues.
• Configure and maintain Salesforce including but not limited to custom objects, fields, flows, apps, pages, dashboards, reports, validation rules, and approval processes.
• Manage user access, roles, profiles, and permissions to ensure data security and compliance with relevant regulations and policies.
• Ensure data integrity and accuracy by implementing best practices for data entry, cleansing, and deduplication, while collaborating with users to clean and maintain the database.
• Create and maintain comprehensive documentation of system configurations, processes, and procedures.
• Stay up to date with Salesforce updates and best practices.
• Other Duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty according to the requirements of the Organization. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties and responsibilities.

Competencies:

· Organizational Support

· Teamwork

· Adaptability

· Ethics

· People Skills

· Information Technology

· Analytical

· Oral and Written Communication

· Problem Solving

· Safety and Security

Education and/or Experience:

· Bachelor’s Degree (B.A./B.S.) from a four-year college or university relating to Computer Sciences and/or Information Technology

· 5 years of related experience and/or training

· Previous experience with Salesforce is required.

· Salesforce Certifications Preferred

· An equivalent combination of related education and required work experience will be considered.

· Experience in dealing with large data volume.

Other Skills and Abilities:

• The ability to maintain professional certifications.
• The ability to maintain confidentiality.
• The ability to develop positive working relationships and interact effectively with clients and colleagues.
• A working knowledge of software validation requirements.
• A working knowledge of statistical visualization software applications.
• The ability to stay up to date on new IT/computer/software/technology trends and integrate those that are beneficial to the company.
• Quickly adapt and embrace new software.
• Analyze and evaluate data, make determinations, and clearly and concisely present findings in oral, written, or electronic format.
• Communicate complex ideas in a public forum and develop good relations with the larger business community.
• Maintain a high motivation level to overcome challenges, develop and implement effective strategies.
• Quickly adapt to new responsibilities
• Document daily work in an accurate, concise, and timely manner.
• Interact professionally and constructively with clients, team members, and co-workers.
• Apply standard office practices and organization skills to a variety of interrelated processes, tasks, and operations.
• Computer software skills including Microsoft Office Suite (Outlook, Word, PowerPoint, Publisher, and Excel), Lockbox LIMS, Salesforce, SharePoint, and Paylocity.

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Physical Demands

• Ability to stand less than 1/3 of the time.
• Ability to walk less than 1/3 of the time.
• Ability to sit more than 2/3 of the time.
• Ability to talk or hear from 1/3 to 2/3 of the time.
• Ability to lift 20 lbs. less than 1/3 of the time.
  

Work Environment

• The work environment is in an office and laboratory environment.
• Travel up to 5% percent of the time.
• Frequent use of a computer.
• This position requires working independently, as well as part of a team.
• While performing the duties of this job the noise level in the work environment is usually moderately loud and has moderate temperatures.
• Personal protective equipment is required to be worn in designated lab areas: closed-toed shoes, laboratory coat, safety goggles, and gloves.
• This position requires the use of all general office and lab equipment.
• Potential exposure to pathogens.