Sales/Customer Service Representative

Our Client, a top Wholesale distributor, is seeking a Sales Customer Service Representative. As a Sales Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and driving sales growth. Your primary responsibilities will include addressing customer inquiries, resolving complaints, processing orders, and upselling products or services. You will serve as a liaison between the customer and the sales team, providing exceptional support to enhance the overall customer experience.

Responsibilities:

• Provide outstanding customer service by addressing inquiries, resolving complaints, and assisting customers with product selection.
• Process orders accurately and efficiently through various channels, including phone, email, and online platforms.
• Upsell additional products or services to customers to maximize sales opportunities.
• Build and maintain strong relationships with customers to foster loyalty and repeat business.
• Collaborate with the sales team to identify potential leads and opportunities for upselling or cross-selling.
• Keep accurate records of customer interactions and transactions using CRM software.
• Stay informed about product features, pricing, and promotions to effectively communicate with customers.
• Work closely with other departments, such as logistics and finance, to ensure timely delivery and payment processing.
• Provide feedback to management on customer concerns, trends, and suggestions for improvement.
• Meet or exceed sales targets and performance metrics set by the company.

Qualifications:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in customer service, sales, or a related field.
• Strong communication skills, both verbal and written.
• Excellent interpersonal skills with the ability to build rapport and resolve conflicts.
• Proficiency in using CRM software and other relevant technology.
• Ability to multitask and prioritize in a fast-paced environment.
• Sales-oriented mindset with a passion for delivering exceptional customer experiences.
• Attention to detail and accuracy in processing orders and maintaining records.
• Knowledge of the products or services offered by the company

Job Type: Full-time

Pay: $26.00 - $31.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person