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Form of workJob Description
Position Summary
The Sales Support Specialist supports assigned account executives by proactively generating price quotes, processing orders, assisting with customer inquiries, problem solving, and issue resolution. The specialist interacts directly with clients to provide pricing quotations and accepts POs in the absence of the account executive, manufacturing partners, and internal business partners in a fast paced sales atmosphere. The Sales Support Specialists supports gross profit objectives of the assigned account executives.
Role Responsibilities
- Support assigned account executives by proactively monitoring existing renewal business with timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using NetSuite (CRM system).
- Generate and accurately report renewal pipeline to account executives and sales management.
- Provide outstanding and enthusiastic customer service and communication by phone and email. Respond quickly and accurately to requests from inside resources and outside clients.
- Prepare and submit accurate orders to purchasing.
- Provide detailed reporting and asset tracking for clients.
- Upsell service contracts, and position multi-year contracts and technology refreshes.
- Maintain a solid understanding of partner pricing models by working with distribution and technology partners.
- Support deal registration through the appropriate manufacturer / partner portal.
Ideal Candidate Qualities and Skills
- B.S. degree or equivalent.
- 2+ years experience in a Business-to-Business Sales / Client Services role.
- Intermediate level experience with Microsoft Office; O365 a plus.
- Strong interpersonal skills.
- Strong multi-tasking skills with the ability to work independently.
- Detailed oriented with clear and concise written and oral communication.
- Previous experience with NetSuite a plus.
You don’t have to match all the listed qualities and skills exactly to be considered for this role. In fact, we expect you to learn some of these on the job. So please apply!
Why you’ll love it here
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then Kudelski is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries, including commercial, government and education. Kudelski remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.
With Kudelski, you can expect
- Immersion in an incredible culture and the vibe of a fast moving and growing organization full of opportunity.
- Opportunity to work with innovative, talented peers.
- Creative problem-solving and the ability to tackle unique, complex projects.
- Competitive compensation with a benefits package that protects you and your loved ones and allows you to pursue career growth with tuition reimbursement.
- Generous time off for rest, relaxation, and hobbies.
- Colleagues from across the globe who are interested in helping clients protect their companies so they can focus on fulfilling their mission.
Kudelski Security is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, status as an individual with a disability, veteran status, or any other basis protected by federal, state, or local law. EEO M / F / D / V
Compensation ranging from $55,000 to $75,000. (Final compensation is determined by factors including location, candidate experience, education and skillset, as well as local market variances.)
Services include: Managed security services and solutions, security incident response, threat monitoring, risk assessment and compliance, penetration testing, device security evaluation, identity and access management, security compliance training, and cyber legal support.
