Sales and Customer Support Specialist

Sales and Customer Support Specialist
Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 01/31/2024
The Sales and Customer Support Specialist is responsible for assisting site account managers in managing current and new sales opportunities, contact to customer delivering time sensitive information in accordance with Metso processes, tools, and policies, while utilizing solid customer and sales support practices. Candidate will work closely with customer contacts, site account managers, customer service team and other internal departments as a liaison for Customer Support.
Job Duties and Responsibilities

• Responsible for stakeholder communication and relationship management (customers, suppliers, internal units).
• Manage FCX-Metso LineOfSight2.0 planning, coordination meetings across FCX site planners/buyers, the Metso Freeport Team Leader, and MO quote & order management services.
• Responsible for managing lessons learned, identifying continuous improvement opportunities and provide feedback to relevant stakeholders.
• Participate in customer meetings and site visits.
• Special projects to be assigned based on need.
• Work with customer service team to support warranty process RCA and resolution as applicable.
• Ensure that information updates are done in Installed Base.
• Provide support (technical and cost input) for sales cases and proposals.
• Adhere to Metso Safety standards and complete needed trainings to visit customer site.

Travel
Up to 30% may be required for this position dependent on the site account managers travel schedule.
Qualifications
Education/Training:

• Bachelors' degree preferred

Experience:

• 3+ years' experience in customer relationship management.
• Experience in SAP preferred.
• Experience with CRM and account management tools.

Knowledge, Skills, Abilities:

• Excellent skills in dealing with customers, vendors, and other company personnel.
• Excellent client management and business literacy skills.
• Strong interpersonal and negotiation skills.
• Excellent verbal and written communication skills to develop strong trusting relationships to gain support, motivate others and achieve results.
• Manage multiple conflicting priorities in a fast-paced environment.
• Ability to understand domestic and international matters to meet domestic and international objectives.
• Be flexible and available to interact with customers as required.
• Be self-directed and motivated.
• Take initiative to identify and anticipate customer needs and make recommendations for implementation.
• Must be computer literate and proficient with word processing and spreadsheet software.
• Working knowledge of SAP and CRM preferred.

How to join - Working at Metso - About Metso - Diversity and Inclusion - Meet our people
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in providing sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. By helping our customers increase their productivity, improve their energy and water efficiency and environmental performance with our process and product expertise, we are the partner for positive change.
Headquartered in Helsinki, Finland, Metso employs over 16,000 people in close to 50 countries and sales for 2022 were about EUR 5.3 billion. The company is listed on the Nasdaq Helsinki. metso.com.