Sales Support Representative

Description & Requirements Sales Support Representative- Hybrid Founded in 1980, the International Facility Management Association (IFMA) is the world's largest, most widely recognized association for facility management (FM) professionals. With more than 24,000 members in over 130 countries, IFMA is a key contributor to developing international FM standards and works with decision-makers to inform FM-related policy. IFMA provides career resources and continuing education, offers three industry-respected credentials, maintains the largest repository of FM-related content on the web, and hosts year-round global events.

With a vision to lead the future of the built environment to make the world a better place, IFMA believes in the benefit of global diversity, inclusion, and social equity and recognizes that sustainability, resilience, and responsible environmental stewardship are paramount. For more information, visit ifma.org and our LinkedIn, YouTube, Facebook, Threads, Twitter and Flickr pages. Follow IFMA's Connected FM podcast and blog for expert insights on trending industry topics.

As the Sales Support Representative, you will provide lead qualification support on external sales to gain and develop customers. This includes qualifying leads and prospects in all sales channels (group and individual) and responding to customer questions, comments, and requests during these activities to grow the sales pipelines and professional development (PD) sales revenue. Your responsibilities as the Sales Support Representative will include: Becomes proficient in IFMA's technology for management of sales pipeline, such as the CRM and ZoomInfo Develops a deep understanding and the ability to effectively communicate and support individuals before and after enrollment in IFMA's PD products and services Cultivates initial engagement with leads to generate qualified opportunities Follows sales process to ensure leads are effectively entered, followed up, tracked, and monitored Conducts outbound calls to follow up on leads, informing them of new products and gathers contact information, market data, qualifiers, and other information from prospects; enters and maintains accurate data in the CRM system Works closely with the Director, Sales Operations to optimize lead generation and improve qualification; follow-ups on all marketing lead-generating programs, such as mailings, email campaigns, webinars, website inquiries, and other initiatives Manages all incoming leads to ensure that they are sufficiently qualified before handing group sales opportunities to the account managers using Microsoft Dynamics CRM Provides quote/proforma invoice requested for individual purchases and of groups of 2 to 9 Provides excellent customer service, meeting departmental communication standards Communicates customer feedback to the sales team Other duties as directed by the Executive Director, Business Development To be successful, you should have: 2-4 years of business-to-business sales, marketing (focused on lead generation), or related experience; or an Associates degree with 1-2 years related experience.

Bachelor's degree preferred. Exhibit strong telephone skills, self-motivation, and ability to multitask and pay attention to details while prioritizing tasks and completing them in a team-centric environment. Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Internet Explorer) and basic understanding and use of standard project management and accounting software systems, databases, and web-based platforms.

Best-in-Class Benefits and Perks: Our client values our employees' time and efforts. Our commitment to your success is enhanced by competitive compensation of $24/hr-$25/hr and an extensive benefits package including: Health benefits, including medical, dental, and vision insurance 401(k) / retirement plan 401(k) employer matching Life insurance Disability insurance Flexible spending account Health savings account Paid time off Flexible schedule Employee assistance program Paid family leave Professional development assistance Paid holidays Remote work/telecommuting options Workplace perks Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

We are an equal opportunity employer that welcomes and encourages workplace diversity. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.