Sales Support Representative

Sales Support Representative

Hours: 9:00AM - 5:30PM

This is a remote/hybrid role that can be based in either Harrisburg, PA or Tampa, FL.

Join a 100+ Year old and growing electronics and technology company based in Harrisburg, PA that offers an employee stock ownership plan, competitive pay, an excellent benefits package and paid time off to volunteer in the community.

• We are empowered by our employee co-owners who provide the industry’s best service and we promote a collaborative culture.
• We feel strongly about giving back to the community and promoting sustainable, eco-friendly business practices.
• We offer an Employee Stock Ownership Plan, Paid Time Off, Medical, Prescription, Dental and Vision benefits as well as Gym Reimbursement and Tuition Assistance.
• As a D&H Co-Owner you receive numerous discounts on services.

We are looking for a Sales Support Representativeto support our NSP Department.

Summary:

Customer facing position combining sales and customer service. Works along with the sales teams for the achievement of customer satisfaction, revenue generation, goal achievement and long-term business goals in line with D&H’s vision and values.

Responsibilities:

• Manage incoming calls and emails and respond to all customer inquiries such as ETAs, pricing, inventory and post sales requests.
• Provide customers with product and service information.
• Project a professional company image through phone, email and instant message interaction.
• Process customer orders and returns sent via phone calls, email and electronic data interface (EDI) in our proprietary software, CCA.
• Keep customer information and activities current by using our CRM tool.
• Have working knowledge of D&H and vendor programs (rebates, NCBs, MBOs, etc.) to be able to create and place these kinds of orders independently.
• Providing coverage for reps when they are out of the office, including answering their phone and emails, processing orders, and servicing the accounts in their zone.
• Adhere to all company policies, procedures and ethics including company attendance policy.
• Work coherently with dedicated sales team, and in support of, the Sales Rep and their accounts.
• Motivate team members, and work to help create and sustain a positive and supportive work environment that encourages all associates to do their best work, while also creating and reinforcing a culture of accountability and competitiveness.
• Help Management develop and execute process and efficiency improvements.
• Assist Sales management as needed/requested with feedback, guidance, and suggestions on projects, changes, and programs to grow the business at D&H.
• Meet and work with vendors and D&H vendor resources - including VBM’s, BU’s and Specialists – to understand vendor programs and process needs.
• Maintain a thorough understanding of connectivity between D&H and partners.

Requirements:

• 1 to 3 years of office or call center based customer service experience.
• Knowledge of the Microsoft Office suite (Word, Excel, Outlook) of programs required.
• Basic knowledge of computer hardware.
• Professional verbal and written communication skills.
• Ability to use PC, phone, calculator, fax, printer, copier.

Why Should You Apply?

• Opportunities for growth and development.
• Great benefits.
• Competitive industry pay.
• Excellent Work/Life Balance.

EOE

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• Work from home

Compensation package:

• Profit sharing

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Harrisburg, PA 17112