Sales Support Representative

Sales Support Representative

Remote Full-Time

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation’s leading not-for-profit Medicare Advantage plans, serving more than 270,000 members in California, Arizona, and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

Provide excellent customer service for contracted Brokers and SCAN Sales Representatives that call into the Sales Support phone line. Support the contracted Broker community and SCAN Sales Representatives by answering questions regarding eligibility, network, formulary, benefit design, and commissions as well as other related topics or concerns to assist with bringing in more membership.

You Will

• Answer phone calls from internal sales representatives as well as external broker agents.
• Provide excellent customer service to the contracted Broker community and SCAN Sales Representatives. Responds to questions regarding eligibility, network, formulary, benefit design, commissions, as well as related topics or concerns.
• Accurately interpret and explain benefits and plan options.
• Provide follow-up to callers as needed to resolve the inquiry, in a timely fashion. Escalate appropriate issues to management, and route calls to internal departments when needed.
• Maintain professional knowledge of Medicare and SCAN benefits by successfully completing required training.
• Follow all state and regularity guidelines by adhering to programs implemented by Compliance Department.
• Document all calls and action items in the Sales Support call log, according to department standards.
• Contribute to team effort by accomplishing related results as needed.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Your Qualifications

• G.E.D./High School required
• A comparable combination of education/experience and/or training will be considered equivalent to the education listed above
• 2+ years Sales Support experience in a call center environment.
• Excellent communication and time management skills.
• Bilingual, Spanish speaking, preferred.
• Strong interpersonal skills, including excellent written and verbal communication skills; Strong organizational skills; Ability to multitask; and Ability to appropriately maintain confidentiality.
• Office hours are typically Monday through Friday, 8:00 AM to 6:00 PM. Daily work schedules may vary, and extended work hours may apply, as needed.

What’s in it for you?

• Base hourly range: $21.78 -$ 34. 86 hourly
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 additional floating holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• A work-life balance
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required. #LI-BB1 #LI-Remote

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)