Sales Support Manager

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Our common values and focus on inclusion and respect drive the decisions made by our company, teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team, you can apply your unique life and job experiences and work in an environment where your ideas are heard, your contributions are celebrated, and your whole-self matters.

About Cat Financial

Cat Financial is a subsidiary of Caterpillar Inc., the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For more than 40 years, Cat Financial has provided a wide range of financing solutions to customers and Cat® dealers for machines, engines, Solar® gas turbines, genuine Cat parts and services. Headquartered in Nashville, Tennessee, Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America, Asia, Australia, Europe and Africa. Visit cat.com to learn more about Cat Financial.

Role Definition

• Lead the day-to-day operations of the Sales Support team coaching and mentoring staff in promoting and selling financial products whilst championing customer experience.

Responsibilities

• Identifying and analyzing organization's strengths and weaknesses, and responding to opportunities in sales environment.
• Supervising and coordinating the daily activities of staff engaged in promoting and selling financial products overseeing the resolution of customer complaints.
• Developing and managing sales programs in alignment with long and short-term sales strategies and establishing training programs for sales team.
• Managing and directing a sales force to achieve sales and profit goals determining discount rates.

Job Requirements

• Strong understanding of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Advanced knowledge of loan and lease products, which requires a working knowledge of financial statements, cash flow and bonding.
• Understanding of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Provide strong a decision-making process and utilise associated tools and techniques to accurately analyze situations and reach productive decisions based on informed judgment.
• Understanding of effective communication concepts, tools and techniques to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Provide strong relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
   

Degree Requirement:

• A 4-year college or university degree and a minimum of 6 years exempt experience in credit, collections, cash applications, customer services, sales, marketing, documentation, financial statement analysis and/or accounting is recommended.  

Additional Information:

• This role is a hybrid position and would require any successful candidate to commit to a 3 day per week in office requirement.

Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

May 21, 2024 - May 28, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.   

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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